If a resident is angry, it is important to take a step back and try to understand why they are feeling that way. Try to find out what the resident wants and needs. If the resident is acting out of anger, it may be helpful to have a discussion with them about why they are angry and what they can do to calm down. If the resident is not willing or able to talk, try to take action in a way that will make them feel better.
If a resident is angry, the first step is to take a step back and assess the situation. Ask yourself what the resident is upset about and why. Once you have an understanding of the situation, try to address the issue directly. If that fails, try to diffuse the anger by providing information or services that will address the resident’s concerns. If all else fails, involve other staff members or call security.
What To Do If A Resident Is Angry?
If a resident is angry, it is important to stay calm and reassure them that you are there to help. First of all, you need to understand the situation. Once that is done, it is important to remain calm and respond in a way that will not incite further anger. Finally, it is important to remember that the resident is likely feeling overwhelmed and frustrated, and should not be expected to change their behavior immediately.
Explain to the resident you will do whatever you can to help them feel safe and comfortable in their home. If the resident is agitated or aggressive, you may need to call for help from a staff member.
There are a few steps that can be followed when handling an angry resident.
Step 1: When an angry resident comes to your front desk, be polite and explain the problem.
Step 2: Stay calm, and avoid raising your voice.
Step 3: If the resident is persistent, calmly ask them to leave and take their problem with them.
Step 4: If the resident becomes verbally violent, call for backup and escort the resident from the property.
Step 5: Follow up with the resident to apologize for any inconvenience caused and ensure that their problem is resolved.
Final Words
The resident should feel empowered, respected, and heard. The best way to accomplish this is to see the anger as a signal that there is an underlying problem, and then take the time to try to understand the resident and address their concerns. This can, of course, be done in person, but it can be accomplished just as well with an email, phone call, or text. Getting through to the resident will help avoid future conflicts and improve their overall experience in the apartment.
Attend the Compliance Prime webinar to learn in detail how to handle angry residents.
