Refund Policy

Thank you for purchasing the online training course from Compliance Prime. We work hard to provide you with the best and most rewarding experience while you discover information, assess, and purchase our online webinars.

Customers are always been a priority for Compliance Prime. We wish to serve to the best of our capabilities through our webinar programs. Our money refund policy is one very important part of our commitment to our customers.

Please check our policy here to understand how our refund system works before applying for a refund.

Cancellation/Rescheduling/Refund Policy

Live/OnDemand Webinars

If you desire to pull out or cancel your order participation in a live/On-Demand Webinar; you may do so by notifying Compliance Prime at least two working days (48 Hours) prior to the official start date of a Live/On-Demand Webinar. In such an event, a credit note will be issued for a future event. The credit note will be valid for up to 6 months from the date of issuance. If you fail to cancel your registration to the event within the above-mentioned specified time or if you fail to attend the Live/On-Demand Webinar, refund claims will not be processed. Here Compliance Prime could provide you with the On-Demand of that Webinar (On-Demand will be provided to you after 7 working days of the event date).

A registration can only be canceled by contacting Compliance Prime Customer Service. Registration cannot be canceled by clicking on the link in the Confirmation or Reminder email.

Compliance Prime reserves the right to cancel or reschedule any live/on-demand webinar due to insufficient registrations, Instructor illness, or unforeseen circumstances beyond our control. In such situations, you will be notified 24 hours prior to the scheduled start time of the webinar/ event.

Upon such cancellation, registered attendees will get a FULL REFUND of the amount paid for any live/on-demand webinar. All refunds will be processed within 10 working days.

In case we reschedule a webinar, registered attendees will be notified about the new date and time 24 hours prior to the start time of the webinar. If attendees are not available on the new date and time, Compliance Prime could provide you with the recording of that webinar.

Compliance Prime can not be held responsible in case you don't receive login credentials or any email because of any firewall or SPAM filters in your Organization. Please make sure you whitelist complianceprime.com on your network.

Compliance Prime can not be held responsible for any technical problem at the customer's end. We recommend you check your system requirements in advance.

Compliance Prime can not be held responsible if you are not happy with the content of the webinar, as speakers are responsible for the content and we always recommend our customers read the description first before making the purchase.