Freqently Asked questions

A Webinar is simply a web based seminar, where a participant can interact directly with the presenter and can ask questions during Q&A.
Purchase a Webinar. Then login to your user account. Go to Orders > Webinar. You will see a “How to Join” button. Click on that, and you will be taken to Event Details page, where you can see “How to Join” tab.
Yes, you can ask Question directly to the speaker over the call or via chat.
You will be provided a link to access the webinar, this will install a very small software just once. You don’t have to download it again in future.
While signing up, please use your details on Sign Up page and once you complete your order, you can login to your account and add actual attendee details against your order.
You can add the actual attendee detail from your Compliance Prime account after logging in.
You can download the Invoice by Logging into your account. You can find that under order history.
Yes, you can save upto 50% on group registration. Please contact us to find your exact discount. You can chat with us, call at 888-527-3477 or email at help@complianceprime.com
You can apply those coupons/credits on checkout page.
While registering online for any course you need to choose the quantity of the webinar. You can also change the quantity in your shopping cart. On next page, please use the billing details for creating account and once your registration is completed, you can add all attendee details from your account.
No, the login details are unique to each paid registrants. You need to buy additional registration for each of the other participants
Login to your user account. Go to Orders > Webinar. You will see a “How to Join” button. Click on that, and you will be taken to Event Details page, where you can see “How to Join” tab.

Also, please check your junk mail or spam folder for events@complianceprime.email or customercare@gotowebinar.com. If you are still unable to find it, contact our Customer Service at (888) 527-3477, 8:00am-4:30pm EST Monday-Friday, for a new one.
Please login to your account and download your “Certificate of Participation” against the webinar you are registered for. It usually available there in next 48 hours after the webinar.

For that, login to your user account. Go to Orders > Webinar. You will see a “Attendees” button. Click on that, it will go to Add Attendee page. There you can add Attendee details. Once you have added the details, you will be taken to Attendee Listing page, where you can see “Certificate Download” button to download certificate.
If you opt for Recording we will share a link of the respective webinar which you have chosen within 10 business days after the webinar day. You need to login to your account to download this webinar recording in mp3/mp4 format on your computer system.
After you have purchased a recording, login to user account. Go to Orders->Recording tab. There you will find a Download link. Click on that to download the video.
No. You need to buy additional recordings for each of the other participants.
On Demand webinars are the online programs that allow you to earn CEUs at your convenience. You can watch it multiple times for 30 days from the date of your purchase. You just need to go into your Compliance Prime account to access that.

Once you have purchased a On-demand video, login to user account. Go to Orders->On-demand tab. You will find a Watch Now button. Click Watch Now button to watch the video.
In recording you can download the webinar and keep it with you forever. Where as in On-demand you can stream the webinar for a period of 30 days and you cannot download this.
A Transcript is the written PDF file, which contain word-to-word recording of presentation. You can download it and read it whenever you want. In order to get the transcript, please login to your account. Then go to Orders->Transcript tab. You will find a Download link. Click Download link to download the transcript
A conference room with Unlimited Participants will allow you to gather as many people you want in a conference room and attend together. You will get a single login details which you can use to access the webinar from a conference room with unlimited attendees.
Continuing Education Credits can be availed for On-Demand option but not for the recordings.
You may register online up to one-half hour prior to the live webinar.
Yes, please contact us to request for this. You can chat with us, call at 888-527-3477 or email at help@complianceprime.com
We have created some packages of previously held webinars from similar interest group. By going for this option, you can save almost 50% every time as compare to the individual products.
Yes you can. Please select the webinars and let us know. We will adjust the price accordingly for you.