Blog

Grow Your Skills

Tips-to-Calm-Down-Angry-Residents

Tips to Calm Down Angry Residents

Property management staffing professionals understand the significance of properly handling complaints of residents to help build trust and resolve problems. However, when tenants are upset, the owner or landlord may be tempted to be conscious rather than proactive. Therefore, it is vital to be prepared in advance for calmly handling issues. 

Related Webinars
Speaker
Fair Housing on Trial: You Be the Judge! Real Cases, Real Complaints and Real Resolutions
Apr 11th 2024 @ 12:00 PM ET
Speaker: Doug Chasick
Learn More
Speaker
Fair Housing – The Posture You Choose and the Words You Use May Get You Sued
Apr 24th 2024 @ 01:00 PM ET
Speaker: Anne Sadovsky
Learn More
Speaker
One Dog, Two Dogs, Three Dogs, Peacock? Assistive Animals and You!
Speaker: Doug Chasick
Learn More

Here are some tips to calm down angry tenants.

Get the Proper Training

The house owners or landlords must participate in training for properly managing issues residents. As every set of incidents is unique, the landlords must be prepared for any possible situation. The phrase ROSE (Respect, Objectivity, Stance, Efficiency) may help the owners or landlords to remember some ways of dealing with tenants. Always respect the tenants as it is the behavior and not the person that you disapprove of. Prevail objective when communicating with the tenant to determine the facts and opinions that are contributing to the problem. Ensure the verbal and physical stance is calm and clear. This will help to gain the trust of the resident and can more efficiently reach a solution. Also, the landlord or owner should be responding according to property management policies.

Listen and Respond

Listen and respond to whatever is bothering the tenant. Let them calmly finish talking before reflecting on what was said. The owner or landlord needs to have all the details so that they can discuss the problem and find a solution. While talking, use calming words like “will,” “do,” or “can” to work toward a positive resolution. By connecting with the tenant and meeting their requirements, the owners or landlords may resolve the issue more efficiently.

Keep a Record

The landlord should keep a written record of every issue that the apartment or property tenant complains about. This will help the landlords to handle the situation effectively and efficiently. For instance, if a tenant has maintenance issues, the landlord should have a resolution policy that incorporates how to issue an inquiry, in what time frame the issue should be resolved, and what to do in case of an emergency. The owners or landlords should ensure that the maintenance professional manages problems in order of priority. They should keep the tenants informed on when they can expect their issues to be resolved. Also, they should follow up in a few days to ensure that the problem has been resolved. This shows that the landlord cares about the well-being of the residents. 

Final Words

The landlords or owners may follow these tips to calm down angry tenants. To know more about how to calm down angry residents, attend the Compliance Prime webinar. 

Be the first one to get latest industry news

SHARE NOW

Disclaimer:
We do not make any warranties about the completeness, reliability and accuracy of the information provided on this website. Any action you take upon the information on this website is strictly at your own risk, and Compliance Prime will not be liable for any losses and damages in connection with the
use of our website.

10 productivity hacks

Get Free E-book

Thanks, your free e-Books is on its way

Check your email to download the eBook. If you don't see the email, check in your spam folder as well.