Overview:

Technology rules our world!  But what happens we have to come face to face with an unhappy, even hostile resident/customer?  Or have to answer a hateful email message?

People are angry, road rage is running rampant, and workplace violence is on the rise.  And many people carry guns! We are struggling to adapt to an ever-changing world.  Television news highlights the worst of us rather than the best and provides a forum for people to become famous for bad behavior. 

This seminar is not designed to frighten you.  Anne is very sure that 90% of the time, we can ‘soothe the savage beast’, be a calming influence and prevent pouring gasoline on an already burning fire.  You can call it dealing with difficult people in challenging times, you can call it anger management; Anne calls it Practicing Peaceful Engagement.

Learning Objectives:

• Learn how to stay cool when under fire
• Behaviors and words that are calming
• Things never to say
• Body language and facial expressions that rile and those that calm
• When to speak and when to be quiet
• When it may be time to call for help or walk away
• Best practices in writing emails/letters to residents and how to respond to unfavorable reviews
• And much more...

At the end of your day, go home with pride in how you handle angry, hostile people. Anne speaks from years of experience and wisdom gained through practicing patience, kindness, thinking before you speak, and carefully choosing her behavior.  It is a skill that can be learned.

Who Should Attend:

• Owners
• Regional Managers
• Site managers 
• Leasing consultants  
• Company fair housing officers

Speaker(s)

Anne Sadovsky

Anne Sadovsky has been in the apartment industry five decades and is a former V P of Marketing and Education for Lincoln Property Company. Her credentials include NAAEI Advanced Facilitator, CAM, and CAPS. She is a contributing writer for many publications, had earned a Texas Real Estate license and certified Speaking credentials from the National Speakers Association. She was named one of the top trainers in the industry by MultiHousing News and both the Brainstorming Conference and the Apartment Association of Greater Dallas have honored Anne with Legends Awards.

Anne has chaired and served on many education committees for major conferences. She has coauthored several books and has flown over three million miles sharing her knowledge and wit, and her success story has been featured in many national magazines including Money, Texas Business and Ladies Home Journal. Anne is multifaceted, offers many topics, shares skills and tools that are life changing, common sense, high energy, fun but no nonsense.

Anne lives in Dallas with her favorite husband, two funny Chiweinies and two very talkative parrots.

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