How to Respond to Fair Housing Testers and Complaints

Duration: 60 minutes Speaker: Doug Chasick

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A significant amount of money is being spent by HUD and distributed in grants to Fair Housing Advocacy groups to ensure compliance with the fair housing act. In other words, look for fair housing compliance testing to increase! Not only are there more “Secret Fair Housing Shoppers”, but they are also getting better at impersonating a real shopper in both speech and demeanor, making it almost impossible to determine who is a shopper and who is a real customer. Let’s be clear: while the stated objective of testers is to uncover discriminatory practices, are they completely impartial or do they have an agenda? What are they allowed to say and do? Can entrapment occur? We’ll look at these questions and many more in this fast-paced session – don’t miss it! 

Areas Covered:

  • What is a “Tester”
  • How will I know I’m being tested?
  • What are they looking for?
  • What are they allowed to do and say?
  • What is does “pattern or practice” mean and what does it have to do with fair housing compliance?
  • What is the best way to prepare?
  • What documentation do I need?
  • Can a test lead to a fair housing complaint?
  • What do I do if a complaint is filed

Learning Objectives:

  • Ensure awareness of the basic requirements of fair housing compliance.
  • Understand how your policies and procedures must be created and enforced in order to support compliance.
  • Review the types of documentation typically requested or required.
  • Review best practices necessary to minimize the possibility of being named in a fair housing compliant or lawsuit as a result of a tester visit.
  • Five things to do immediately upon learning a complaint or lawsuit has been filed

Who Should Attend:

  • Community Manager/Director
  • Maintenance Supervisor
  • Multi-site Manager (Area, Regional)
  • Training Professionals.

Handouts & Reference Material:

A PDF copy of the presentation will be available for download
Doug Chasick

Doug Chasick, That Fair Housing Guy™, is the former President of the Fair Housing Institute, Inc. With more than 45 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments, and more than 8 million square feet of commercial, retail and industrial properties. Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A Senior Instructor member of the NAAEI Faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques”, and a co-author of the joint IREM & NAAEI “FHS 201: Fair Housing and Beyond” course. He is a licensed Real Estate Broker in Florida, a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the NAAEI Apartment Career & Education award and the Legends of the Industry award from Multifamily Professional.

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Subjects: Fair Housing


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