Avoiding Potential Fair Housing Liability With Good Communication & Documentation

Duration: 60 minutes Speaker: Doug Chasick

Available On-Demand

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Individual Purchase Options
On-Demand
Available On-Demand. Watch the webinar recording multiple times for 30 days.
$189
Recording
Download link will be emailed for single user access with handouts. Available in 3-5 business days, after Live Event. Never Expires.
$219
Transcript (PDF)
PDF transcript of webinar with handouts will be emailed. Available in 7-10 business days, after Live Event. Never Expires.
$179
Group Purchase Options
Recording With License to Share
Download link will be emailed with a license to share within the organization. Available in 3-5 business days, after Live Event. Never Expires.
$799
ABOUT THE EVENT

Communication and documentation have always been important elements of a fair housing compliance program. With the increased diversity of our client base, along with the increased propensity to turn to the courts to resolve issues previously managed through conversation and compromise have elevated these two areas to prime importance. We’ll explore how to update our policies and procedures for communication and documentation to meet the demands of today’s work environment.

Areas Covered

  1. Communication
    • Cultural IQ
    • Limited English Proficiency
  2. Documentation
    • Resident on-boarding training
    • Notices
    • Request forms
    • Verification forms
    • Incident reports
    • Misc. documentation

Learning Objectives

  • Explore increased requirements for documentation necessitated by HUD guidance on Disparate Impact, Criminal Background Checks, Assistance Animals, LEP, Sexual Harassment and Occupancy Standards.
  • Review suggested policies and procedures to ensure fair housing compliance and reduce the possibility of being named in a fair housing complaint or lawsuit.
  • Review techniques for effective communication and conducting a successful Interactive Process.

Who Should Attend

Anyone in the multifamily rental or for-sale industry, especially professionals with less than one year of real estate experience: Regional VP, Regional/Area Manager/Supervisor, Property Manager/Supervisor, Community Manager/Director, Leasing Manager, Leasing Professional, Maintenance Supervisor

Bonus Handout: A curated PDF document including HUD Guidance Memos and samples of many of the forms referenced in the session will be available for download.

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Doug Chasick

Doug Chasick, CPM®, CAPS, Adv. RAM, SLE, That Fair Housing Guy™, is the former President of the Fair Housing Institute, Inc. With more than 46 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments. Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A Senior Instructor member of the NAAEI Faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques”, and a co-author of the joint IREM & NAAEI “Fair Housing and Beyond” course. He is a licensed Real Estate Broker in Florida, a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the NAAEI Apartment Career & Education award.

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Subjects: Fair Housing

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