About The Event
Communication and documentation have always been important elements of a fair housing compliance program. With the increased diversity of our client base, along with the increased propensity to turn to the courts to resolve issues previously managed through conversation and compromise have elevated these two areas to prime importance. We’ll explore how to update our policies and procedures for communication and documentation to meet the demands of today’s work environment.
Areas Covered
- Communication
- Cultural IQ
- Limited English Proficiency
- Documentation
- Resident on-boarding training
- Notices
- Request forms
- Verification forms
- Incident reports
- Misc. documentation
Learning Objectives
- Explore increased requirements for documentation necessitated by HUD guidance on Disparate Impact, Criminal Background Checks, Assistance Animals, LEP, Sexual Harassment and Occupancy Standards.
- Review suggested policies and procedures to ensure fair housing compliance and reduce the possibility of being named in a fair housing complaint or lawsuit.
- Review techniques for effective communication and conducting a successful Interactive Process.
Who Should Attend
Anyone in the multifamily rental or for-sale industry, especially professionals with less than one year of real estate experience: Regional VP, Regional/Area Manager/Supervisor, Property Manager/Supervisor, Community Manager/Director, Leasing Manager, Leasing Professional, Maintenance Supervisor
Bonus Handout: A curated PDF document including HUD Guidance Memos and samples of many of the forms referenced in the session will be available for download.
Industries: Construction & Housing, Affordable Housing
Subjects: Fair Housing
Doug Chasick, CPM®, CAPS, CAS, Adv. RAM, CLP, SLE, CDEI
Doug Chasick, That Fair Housing Guy™, is the former President of the Fair Housing Institute, Inc. With more than 45 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments, and more than 8 million square feet of commercial, retail and industrial properties. Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A Senior Instructor member of the NAAEI Faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques”, and a co-author of the joint IREM & NAAEI “FHS 201: Fair Housing and Beyond” course. He is a licensed Real Estate Broker in Florida, a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the NAAEI Apartment Career & Education award and the Legends of the Industry award from Multifamily Professional.
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