Common Fair Housing Questions Your Maintenance Team Hears – and How NOT to Answer Them!

Duration: 60 minutes Speaker: Doug Chasick

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The maintenance team is the most visible staff at your apartment community and interacts with your residents – and prospects – on a daily basis. Are your maintenance professionals trained to effectively and appropriately answer the most common questions asked by those residents and prospects? To ensure fair housing compliance, it is essential that everyone on the maintenance team is able to respond to the most commonly asked questions with a fair housing friendly answer!

Areas Covered

  • A general overview of fair housing compliance requirements
  • How to answer the following questions:
    • Why can’t I do favors?
    • Why can’t I help residents with personal tasks?
    • Why can’t I do “side jobs” for residents?
    • Why does my neighbor have an animal on this no-pet community?
    • Why does my neighbor have a reserved parking space?
    • What kind of people live here?
    • Is this place safe?
    • Do you have any two bedrooms?

Learning Objectives

  1. Ensure awareness of current Fair Housing requirements and suggested strategies for effective compliance.
  2. Learn how to effectively answer the most commonly asked questions heard by maintenance professionals.
  3. Understand special considerations required for the effective practice of fair housing by maintenance staff.

Who Will Benefit: Community Manager/Director, Leasing Manager, Leasing Professional, Maintenance Supervisor

Bonus Handout: We will provide a PDF workbook with content and links to useful resources including access to HUD/DOJ guidance memos.

Doug Chasick

Doug Chasick, That Fair Housing Guy™, is the former President of the Fair Housing Institute, Inc. With more than 45 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments, and more than 8 million square feet of commercial, retail and industrial properties. Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A Senior Instructor member of the NAAEI Faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques”, and a co-author of the joint IREM & NAAEI “FHS 201: Fair Housing and Beyond” course. He is a licensed Real Estate Broker in Florida, a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the NAAEI Apartment Career & Education award and the Legends of the Industry award from Multifamily Professional.

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