About The Event
The maintenance team is the most visible staff at your apartment community and interacts with your residents – and prospects – on a daily basis. Are your maintenance professionals trained to effectively and appropriately answer the most common questions asked by those residents and prospects? To ensure fair housing compliance, it is essential that everyone on the maintenance team is able to respond to the most commonly asked questions with a fair housing friendly answer!
- A general overview of fair housing compliance requirements
- How to answer the following questions:
- Why can’t I do favors?
- Why can’t I help residents with personal tasks?
- Why can’t I do “side jobs” for residents?
- Why does my neighbor have an animal on this no-pet community?
- Why does my neighbor have a reserved parking space?
- What kind of people live here?
- Is this place safe?
- Do you have any two bedrooms?
- Ensure awareness of current Fair Housing requirements and suggested strategies for effective compliance.
- Learn how to effectively answer the most commonly asked questions heard by maintenance professionals.
- Understand special considerations required for the effective practice of fair housing by maintenance staff.
Who Will Benefit: Community Manager/Director, Leasing Manager, Leasing Professional, Maintenance Supervisor
Bonus Handout: We will provide a PDF workbook with content and links to useful resources including access to HUD/DOJ guidance memos.
Industries: Construction & Housing, Affordable Housing
Doug Chasick, “The Apartment Doctor”, and former President of The Fair Housing Institute, has more than 45 years of investment real estate experience, and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments, and more than 8 million square feet of commercial, retail and industrial properties. Doug was awarded his Certified Property Manager designation in 1979 and was a member of the Institute of Real Estate Management National Faculty for eight years. He is a Senior Instructor member of the National Apartment Association Education Institute Faculty and leads the Advanced Facilitator Training workshop. A licensed Real Estate Broker in Florida, he is also a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia and the recipient of the NAAEI Apartment Career & Education (ACE) award.
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