Due to today’s technology, the office staff is not seeing residents in the office as much.  People can lease, sign documents, pay rent and turn in service requests online. Many properties are installing package lockers, so fewer residents come to the office for deliveries. Therefore, the maintenance team sees and talks with residents more than the management staff!!!  What does that mean?  The maintenance team needs MORE training in customer service, being likable, handling angry residents, being non-confrontational, fair housing issues, and words they can use and words they shouldn’t.

Areas Covered:

• It’s all about the rent; rent cycles, occupancy, profitability
• What it costs to turn/make ready an apartment
• The true reasons that it is important to keep current residents
• Why apartment residents move
• Why and how the Maintenance Techs are important to Public Relations and Retention
• Successfully handling a resident when they are angry; words that work
• Why being a team player is critical to the success of the property
• What happens when we don’t communicate?
• Personal appearance is important
• Personal power; life lessons that work at home as well as work
• Time and stress management
• Fair Housing tips for Maintenance

Who should attend:

• Every member of the maintenance/service team
• Those who train Customer Service and Maintenance staff 

Speaker(s)

Anne Sadovsky

Anne Sadovsky has been in the apartment industry five decades and is a former V P of Marketing and Education for Lincoln Property Company. Her credentials include NAAEI Advanced Facilitator, CAM, and CAPS. She is a contributing writer for many publications, had earned a Texas Real Estate license and certified Speaking credentials from the National Speakers Association. She was named one of the top trainers in the industry by MultiHousing News and both the Brainstorming Conference and the Apartment Association of Greater Dallas have honored Anne with Legends Awards.

Anne has chaired and served on many education committees for major conferences. She has coauthored several books and has flown over three million miles sharing her knowledge and wit, and her success story has been featured in many national magazines including Money, Texas Business and Ladies Home Journal. Anne is multifaceted, offers many topics, shares skills and tools that are life changing, common sense, high energy, fun but no nonsense.

Anne lives in Dallas with her favorite husband, two funny Chiweinies and two very talkative parrots.

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