Two Years, Too Confusing: Property Management in the Seemingly Never Ending COVID-19 World

Duration: 60 minutes Speaker: Doug Chasick

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As we approach the 2nd anniversary of the COVID-19 outbreak in the US, many questions remain unanswered regarding what policies, procedures and protocols should be in place. Outbreaks and “hot spots”, different rules in different jurisdictions, different opinions and outright skepticism and disbelief seem to confound all attempts at creating consistent enforceable policies. This session will offer examples of current best practices being used by management professionals in their quest to achieve some sort of “normalcy”.

    Areas Covered:

  • Customer Experience
  • Fair Housing Implications
  • COVID-19: Disability, Illness or Both?
  • Federal, State and Local Laws
  • Mandates, Masking and Vaccinations
  • Rental Payment Collections
  • Service Requests
  • Staffing Issues
  • Common Areas and Amenities

Learning Objectives:

  • How to set and achieve attainable Customer Experience goals.
  • Identify potential fair housing pitfalls and create compliance strategies.
  • Evaluating requests for COVID-19 requests for accommodations and modifications.
  • Determining the necessity of masking and social distancing policies.
  • Managing delinquencies.
  • Completing emergency and routine service requests and preventive maintenance programs.

Who Will Benefit:

  • Regional/Area Manager/Supervisor
  • Property Manager/Supervisor,
  • Community Manager/Director
  • Leasing Manager
  • Leasing Professional
  • Maintenance Supervisor
  • Training & Development Professionals and anyone else who is in close contact with customers and the public.

Handouts & Reference Material:

A PDF file of the PowerPoint presentation as well as selected recent guidance documents from HUD, and any other agencies, law firms or associations who have issued guidance relevant to the multifamily industry will be available for download
Doug Chasick

Doug Chasick, That Fair Housing Guy™, is the former President of the Fair Housing Institute, Inc. With more than 45 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments, and more than 8 million square feet of commercial, retail and industrial properties. Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A Senior Instructor member of the NAAEI Faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques”, and a co-author of the joint IREM & NAAEI “FHS 201: Fair Housing and Beyond” course. He is a licensed Real Estate Broker in Florida, a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the NAAEI Apartment Career & Education award and the Legends of the Industry award from Multifamily Professional.

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