Two Years, Too Confusing: Property Management in the Seemingly Never Ending COVID-19 World

Duration: 60 minutes

Speaker: Doug Chasick

Available On-Demand

PURCHASE OPTIONS

Individual Purchase Options
On-Demand Available On-Demand. Watch the webinar recording multiple times for 30 days.	$189
Recording Download link will be emailed for single user access with handouts. Available in 3-5 business days, after Live Event. Never Expires.	$219
Transcript (PDF) PDF transcript of webinar with handouts will be emailed. Available in 7-10 business days, after Live Event. Never Expires.	$179

Group Purchase Options
Recording With License to Share Download link will be emailed with a license to share within the organization. Available in 3-5 business days, after Live Event. Never Expires.	$799	Select

ABOUT THE EVENT

As we approach the 2^nd anniversary of the COVID-19 outbreak in the US, many questions remain unanswered regarding what policies, procedures and protocols should be in place. Outbreaks and “hot spots”, different rules in different jurisdictions, different opinions and outright skepticism and disbelief seem to confound all attempts at creating consistent enforceable policies. This session will offer examples of current best practices being used by management professionals in their quest to achieve some sort of “normalcy”.

Areas Covered:

Customer Experience
Fair Housing Implications
COVID-19: Disability, Illness or Both?
Federal, State and Local Laws
Mandates, Masking and Vaccinations
Rental Payment Collections
Service Requests
Staffing Issues
Common Areas and Amenities

Learning Objectives:

How to set and achieve attainable Customer Experience goals.
Identify potential fair housing pitfalls and create compliance strategies.
Evaluating requests for COVID-19 requests for accommodations and modifications.
Determining the necessity of masking and social distancing policies.
Managing delinquencies.
Completing emergency and routine service requests and preventive maintenance programs.

Who Will Benefit:

Regional/Area Manager/Supervisor
Property Manager/Supervisor,
Community Manager/Director
Leasing Manager
Leasing Professional
Maintenance Supervisor
Training & Development Professionals and anyone else who is in close contact with customers and the public.

Handouts & Reference Material:

A PDF file of the PowerPoint presentation as well as selected recent guidance documents from HUD, and any other agencies, law firms or associations who have issued guidance relevant to the multifamily industry will be available for download

Speaker(s)

Doug Chasick

Doug Chasick, CPM®, CAPS, Adv. RAM, SLE, That Fair Housing Guy™, is the former President of the Fair Housing Institute, Inc. With more than 46 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments. Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A Senior Instructor member of the NAAEI Faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques”, and a co-author of the joint IREM & NAAEI “Fair Housing and Beyond” course. He is a licensed Real Estate Broker in Florida, a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the NAAEI Apartment Career & Education award.

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