Managing Your Inevitable Workplace Conflicts: Are You a Teddy Bear, a Turtle, a Shark, a Fox or an Owl?

Duration: 90 minutes Speaker: Pete Tosh
CREDITS:

Available On-Demand

PURCHASE OPTIONS

Individual Purchase Options
On-Demand
Available On-Demand. Watch the webinar recording multiple times for 30 days.
$179
Recording
Download link will be emailed for single user access with handouts. Available in 3-5 business days, after Live Event. Never Expires.
$199
Transcript (PDF)
PDF transcript of webinar with handouts will be emailed. Available in 7-10 business days, after Live Event. Never Expires.
$169
Group Purchase Options
Recording With License to Share
Download link will be emailed with a license to share within the organization. Available in 3-5 business days, after Live Event. Never Expires.
$599
ABOUT THE EVENT

Conflict is a product of our uniqueness as people & so is inevitable - its absence would be abnormal. And the workplace provides a rich environment for various causes & types of conflict.

Some kinds of conflict contribute to the health & well-being of an organization by generating new perspectives - while other types are detrimental hijacking time, energy & trust.

Interpersonal conflict occurs when two or more persons seek to possess the same object, resource, or position – or they maintain incompatible goals, values, or motives. And interpersonal conflict can be caused by differences in information, perceptions, roles, priorities, or relationships.

Individuals & teams that effectively resolve conflicts:

  • Expect there to be personal differences
  • Confront the conflictual issues & not the people involved.

Why Should You Attend?

Many people have a standard, instinctive response to conflict. However, effective leaders & negotiators - after assessing the situation know-how & when to apply each of the following five conflict resolution strategies which will be addressed during this webinar:

  • Waiting & Avoiding – ‘The Turtle’
  • Accommodating – ‘The Teddy Bear’
  • Using Power – ‘The Shark’
  • Compromising – ‘The Fox’
  • Collaborating – ‘The Owl’

Areas Covered:

Managing Conflicts Between Individuals

  • What is interpersonal conflict?
  • What causes conflict?
  • Functional vs. dysfunctional conflict
  • Words that lead to conflicts
  • Resolving conflicts by asking questions
  • Our four instinctive responses to conflicts
  • Five conflict resolution strategies
  • Managing conflict with the AEIOU model

Managing Conflict Within Teams

  • Why functional conflict management is a component of high-performance teams & organizations
  • How to utilize the Action Planning Conflict Resolution Process by:
    • Obtaining from the participants their proposals for resolving the issues causing the conflict
    • Then allowing the participants to develop & implement an action plan to resolve the conflict

Who Should Attend:

  • Any non-exempt employee
  • Supervisor
  • Manager
  • Leader
7a7956995177c8dc5a719e0f8e15eb4f.jpg
Pete Tosh

Pete Tosh is Founder of The Focus Group, a management consulting and training firm in Macon, Ga. that assists organizations in sustaining profitable growth through four core disciplines: • Maximizing Leadership Effectiveness • Strategic Planning • Implementing Strategic HR Initiatives • Enhancing Customer Loyalty The Focus Group has provided these consulting and training services to manufacturing and service organizations across the U.S., Canada, Europe, and the Middle East. Pete has worked closely with the leadership teams of organizations such as Exxon, Brinks, EMC, State Farm, Marriott, N.C.I. YKK and Freddie Mac Prior to founding his own firm 25 years ago, Pete had 15 years of experience in Human Resource and Quality functions holding leadership positions to include the V.P. of Human Resources and Quality. Pete is co-author of Leading Your Organization to the Next Level: the Core Disciplines of Sustained Profitable Growth. Pete holds a B.A. degree in Psychology from Emory and Henry College and Masters degrees in both Business Administration and Industrial Psychology from Virginia Commonwealth University.

ceu1.png

The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.

Credits: 1.5

ceu2.png

Compliance Prime is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for PDC(s) for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org

Credits: 1.5

Access Unlimited Webinars

SUBSCRIBE NOW
Why You Should Subscribe?
Unlimited Live and On-Demand Courses

Watch all live or recorded webinars (up to 120 minutes long). Get instant access to a library of more than 500 high quality courses presented by best-in-class presenters.

CEUs: APA, CPE, SHRM and HRCI Credits

Fulfil your recertification requirements by earning CEUs from APA, CPE, SHRM and HRCI.

Free Access to Course Materials

Each program comes with Additional Course Materials, which you can download and read anytime.

Additional Discounts

Get flat 20% discount on Premium Product Category like, Long Hour Webinars.

Call Now At

888-527-3477

Testimonials

What people are saying about us


Linda

Client

Very informative. Deliverance was great. She was very knowledgeable about the subject


David

Client

The instructor's ability to explain different findings and her ability to relate to them. Her knowledge and experience are game-changer and will help us keep a high score.


Brittany Brown

Client

The instructor was awesome! Very informative, Extremely knowledgeable


Azahara

Client

Gave samples and took their time to explain everything to the point


Cristina

Client

The instructor is very professional and available for the attending students.


Angelique Luzader

Client

I feel much more prepared to do my job. Thank you so much. Speaker provided Clear concise information, she was extremely knowledgeable.

Get Unlimited Webinars, Starting $799 only!
  • Unlimited Live and On-Demand Webinars (Up to 120 Minutes Long)
  • Unlimited Course Materials
  • CEUs: APA, CPE, SHRM and HRCI
  • 20% Discount on Long Hour Webinars
  • Certificate of Participation
Choose Membership

Similar Events

https://www.complianceprime.com/uploads/img_upload/87aa67629252cf8bcd229f0cbfa237e5.jpg

Apr 12th 2018 @ 08:15 AM ET

Pet Policies and Assistance Animals
https://www.complianceprime.com/uploads/img_upload/69c9b842529b1e445fda6ac98f1f24ca.jpg
Event Calendar

Our Accreditation Partner