Conflict is a product of our uniqueness as people & so is inevitable - its absence would be abnormal. And the workplace provides a rich environment for various causes & types of conflict.
Some kinds of conflict contribute to the health & well-being of an organization by generating new perspectives - while other types are detrimental hijacking time, energy & trust.
Interpersonal conflict occurs when two or more persons seek to possess the same object, resource, or position – or they maintain incompatible goals, values, or motives. And interpersonal conflict can be caused by differences in information, perceptions, roles, priorities, or relationships.
Individuals & teams that effectively resolve conflicts:
Why Should You Attend?
Many people have a standard, instinctive response to conflict. However, effective leaders & negotiators - after assessing the situation know-how & when to apply each of the following five conflict resolution strategies which will be addressed during this webinar:
Managing Conflicts Between Individuals
Managing Conflict Within Teams
Who Should Attend:
Pete Tosh is Founder of The Focus Group, a management consulting and training firm in Macon, Ga. that assists organizations in sustaining profitable growth through four core disciplines: • Maximizing Leadership Effectiveness • Strategic Planning • Implementing Strategic HR Initiatives • Enhancing Customer Loyalty The Focus Group has provided these consulting and training services to manufacturing and service organizations across the U.S., Canada, Europe, and the Middle East. Pete has worked closely with the leadership teams of organizations such as Exxon, Brinks, EMC, State Farm, Marriott, N.C.I. YKK and Freddie Mac Prior to founding his own firm 25 years ago, Pete had 15 years of experience in Human Resource and Quality functions holding leadership positions to include the V.P. of Human Resources and Quality. Pete is co-author of Leading Your Organization to the Next Level: the Core Disciplines of Sustained Profitable Growth. Pete holds a B.A. degree in Psychology from Emory and Henry College and Masters degrees in both Business Administration and Industrial Psychology from Virginia Commonwealth University.
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What people are saying about us
Great explanations of the income discrepancies, loved the slides to show the differences
The presenter is knowledgeable about the topic and makes the webinar interesting
Gwen is a very good teacher cause of all her years in the field.
Speaker was very animated, which I found amusing and kept me engaged on a topic that could be quite boring.
Elga was very engaging to listen and learn from. She gave good examples to follow.
The instructor is very professional and available for the attending students.
May 18th 2021 @ 01:00 PM ET