Writing Effective Email

Have you been on the receiving end of an email with an endless, useless recipient list? Have you struggled through the overlong, cryptic prose and twisted logic of an email only to realize you have received a message whose business does not concern you? Have work situations led you to believe that email may not always be the best way to reply? Problems in email have led executives to conclude that staff email is used inappropriately—either as a weapon for assaulting readers from a safe distance or as an excuse to avoid communicating in person.

Why Should You Attend?

Writing Effective Email starts from the premise that email is writing, requiring attention to the standards of language, especially in the workplace. This webinar focuses on the greatest challenges facing employees who sift through hundreds of emails daily and offers concrete suggestions for creating emails and responding to them efficiently and accurately.  From there it moves to practical remedies of purposeless, incomplete, unorganized, and insensitive messages—to ensure that emails are reader-focused, deferential, thorough, and easily scanned. It closes with guidelines for managing the email system and for checking critical emails when high-quality communication matters most.

Learning Objectives

This webinar includes the following learning points:

• Defining the major email writing mistakes
• Writing purposeful, read-focused emails
• Employing a comprehensive checklist for quality controlling your most important emails
• Using a standard, recognizable structure to assure reading ease
• Checking emails for a respectful tone without losing the central points
• Collecting tips for attaching, copying, forwarding, and receipting

Who Should Attend

This webinar will provide valuable assistance to entry-level staff, senior managers, technicians, analysts, supervisors, risk assessors, salespeople, and quality assurance professionals.

Speaker(s)

PHILIP VASSALLO, ED.D.

PHILIP VASSALLO, ED.D. has developed, delivered, and supervised in-person and online communication training programs to more than 25,000 administrative, technical, managerial, and executive professionals throughout the world representing a wide range of disciplines in corporate, government, and academic environments. He has taught on the college and graduate levels for more than 25 years, most recently on the faculty of the Beijing International MBA program. Dr. Vassallo edited major reports for Fortune 500 companies and served as an essay and speech evaluator for the Educational Testing Service on standardized tests. He is the author of How to Write Fast Under Pressure, The Art of Email Writing, and The Art of On-the-Job Writing. His blog Words on the Line, on effective writing, has been a valuable source for many of his clients. Dr. Vassallo holds a B.A. in English from Baruch College, an M.S. in education from Lehman College, and a doctorate in educational theory from Rutgers University. He is a past president of the New Jersey College English Association and has donated his communication talents to numerous nonprofit human services organizations.

CEUs

Compliance Prime is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: https://www.nasbaregistry.org.

Credits: 1.5

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