Transforming Anger and Conflict into Collaborative Problem Solving: The Stress Doc's Four Faces of Anger – Model & Method

Today’s always-on, TNT – Time-Numbers-Technology/Transition –  Driven & Distracted World can breed tension and conflict.  Discover the Four Angry “I”s and the Stress Doc’s “Four Faces of Anger” Model for transforming anger, rage, and conflict into productive dialogue and conflict resolution.  Learn and practice skills and strategies for 1) disarming power struggles by asking trust-building, “good questions” and 2) providing and receiving all kinds of feedback, even how to deal constructively with a critical aggressor.  Understand the difference between “acknowledgment” and “agreement” and lyrically disarm or emotionally detach from “Yes, butters” and self-centered types.  Use the Thomas-Kilmann Conflict Styles Inventory to discover your style of conflict, and learn how to engage in collaborative conflict resolution.  Learn how to appropriately and strategically use humor to disarm pressure-packed situations.

Why should one attend this webinar?

As a workplace becomes more “TNT” with ever-changing, 24/7 timeline pressure, and the workplace becomes more diverse, it is more difficult for “message sent to be message received.”  Communication problems, interpersonal frustrations and conflicts, silo effects, and “us vs. them” thinking can negatively impact workplace productivity and a cohesive culture.  This webinar is for anyone in an organization or company who depends on efficient and effective communication and collaboration to be productive.  It is for anyone interested in preventing unspoken or unaddressed anger to spiral in a destructive direction.  This webinar will help promote a productive, inclusive, and supportive “high task/tech and human touch” culture.

Areas Covered in the session?

• Grasp the anger trigger dynamics – “The Four Angry “I”s
• Discover the Stress Doc's "Four Faces of Anger Model": whether anger is constructive or destructive, purposeful or spontaneous
• Take an Assertiveness Assessment Test; identify your assertive "hot spots"
• Understand the constructive-destructive difference between assertive “I”s and blaming “You" messages; practice
• Engage in mind exercises that provide tools for disarming critical aggressors; understand the array of emotional responses or reactions to feedback
• Learn to disarm “Yes, butters” and “passive-aggressors”
• Discover the five Thomas-Kilmann Conflict Styles in workplace conflict situations; grasp the paradoxical power of collaboration and consensus
• Recognize attributional bias and discover an IDEAL Model for disarming conflict

Who will benefit:

All personnel levels – from front-line employees to all levels of management will gain skills, tools, and strategies for: 1) learning to understand different anger dimensions and how to express frustration and anger in a more constructive and professional manner.   Participants will gain tools and techniques for transforming conflict into more collaborative problem-solving.  And teams and the organization as a whole benefit when a work culture is able to acknowledge and address difference and disagreement, anger and conflict in an open, transparent, and respectful manner.

Speaker(s)

Mark Gorkin

Mark Gorkin, MSW, LICSW, "The Stress Doc" ™, a nationally acclaimed speaker, popular webinar educator, writer, and "Motivational Psychohumorist" ™. Mark is a founding partner and Stress Resilience and Trauma Debriefing Consultant for the Nepali Diaspora Behavioral Health & Wellness Initiative and is a Cross-Cultural Diversity Training Speaker & Consultant for numerous Federal Agencies. The Doc is also a Leadership and Life Coach as well as a Clinical Therapist for Inner City Family Services, Washington, DC. A former Stress and Violence Prevention Consultant for the US Postal Service, he has led numerous Pre-Deployment Stress Resilience-Humor-Team Building Retreats for the US Army. Presently, Mark does Cross-Cultural Facilitation and Presentations for organizational/corporate clients of HR Consulting Firm PRM. The Doc is the author of Practice Safe Stress, The Four Faces of Anger, and Preserving Human Touch in a High-Tech World.

CEUs

The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.

Credits: 1.0

Compliance Prime is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for PDC(s) for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org

Credits: 1.0

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