Recorded Webinar

The Fair Housing Friendly Field Book for Lease Violations

Duration: 60 minutes Speaker: Doug Chasick

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Although we usually think about fair housing compliance when talking about leasing, collections and evictions, fair housing compliance affects everything we do, every day, in every part of managing the customer experience. In recent years, HUD and the DOJ have focused more attention on harassment and resident-on-resident disputes. With tempers and attention spans getting shorter while the wait for parts and materials gets longer, it is imperative that we enforce all policies and rules consistently and in compliance with fair housing laws.

Areas Covered

  • Effective onboarding of residents and employees
  • Know the lease
  • House rules and resident handbooks
  • Policy manuals
  • Doing the right thing or doing things right
  • Discretion and consistency: mutually exclusive?
  • Warnings and non-monetary defaults
  • How to document non-compliance
  • How to manage the most common lease violation issues including unauthorized animals, parking, additional occupants, noise, hoarding, subleasing, and harassment.

Learning Objectives

  • Examine the difference between equal treatment and treating everyone the same.
  • Identify the critical elements of onboarding residents
  • Assessing the enforceability of your policies and rules
  • Administering lease clauses, house rules and policies while complying with fair housing laws
  • How to produce effective documentation that can be used in the defense of allegations of discrimination.

Who Should Attend

  • Community Manager/Director
  • Multi-site Manager (Area, Regional)
  • Leasing Professionals
  • Maintenance Managers/Supervisors
  • Training and HR Professionals.

Handouts & Reference Material

A PDF copy of the presentation will be available for download.
Doug Chasick

Doug Chasick, CPM®, CAPS, Adv. RAM, SLE, That Fair Housing Guy™, is the former President of the Fair Housing Institute, Inc. With more than 46 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments. Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A Senior Instructor member of the NAAEI Faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques”, and a co-author of the joint IREM & NAAEI “Fair Housing and Beyond” course. He is a licensed Real Estate Broker in Florida, a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the NAAEI Apartment Career & Education award.

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Subjects: Fair Housing


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