IS YOUR HR DEPARTMENT TURING INTO EMPLOYEE COMPLAINT DEPARTMENT?

Duration: 60 minutes

Speaker: Tonia Morris

CREDITS:

Available On-Demand

PURCHASE OPTIONS

Individual Purchase Options
On-Demand Available On-Demand. Watch the webinar recording multiple times for 180 days.	$179
Transcript (PDF) PDF transcript of webinar with handouts will be emailed. Available in 7-10 business days, after Live Event. Never Expires.	$179

ABOUT THE EVENT

Sometimes HR becomes the place where employees go seeking a solution for the conflicts between them and managers. HR professionals are sometimes viewed as the fixer between employees and manager or supervisors.

Most employees and managers think that it is easy to pass employee complaints and conflicts to HR, rather than dealing and handling those conflicts themselves. But is this good for the HR department? The answer is No. It is not for the HR department to be the Complaint Department.

Learning Objectives

Learn the reason for HR becoming the “Complaint Department”
HR’s role in Employee Relations Complaint Department and danger associated
Best practices and strategies for managing employee relations
Learn how you can provide a platform for solutions
Process of documenting employee relations’ concerns and HR investigation
Communication tips and techniques to use when dealing with conflicts between employees and Managers
Strategies for HR to make decisions on what issues to deal with and what to give back to managers
How to train employees to handle conflicts with the supervisor
Learn how you can avoid owning issues that should be handled by managers

Who Should Attend

All HR professional
Manager
Supervisor
Employee Relations Managers
Business Owners

Speaker(s)

Tonia Morris

Morris is the CEO and founder of Simply HR, LLC and Tonia Morris Speaks. Tonia’s focus is geared to helping organization build a generational inclusive workforce by providing HR consultant services along with multi-generational training services. Tonia spent over 25+ years in the human resource profession. It is her desire to help be the change agent for today’s workforce. Tonia do this by providing relevant training topics and HR consultant services that help organization with attracting, developing and retaining a multi generation workforce. Tonia has helped notable organizations such as chic fi la, Oracle, Sherwin William’s, government and state agency across US. Tonia graduated from the University South Florida with a BS in Business Administration. Tonia is a professional speaker with the National Association of Speakers, a certified Diversity Professional and a certified coach.

CEUs

The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.

Credits: 1.0

Compliance Prime is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for PDC(s) for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org

Credits: 1.0

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