Stop Losing Money: Master HUD Special Claims

Are you recovering every dollar your property is entitled to under HUD's Special Claims program? Many owners and management companies miss valuable reimbursement opportunities simply because they are unfamiliar with the rules, documentation requirements, or claim process.

This practical webinar, presented by Gwen Volk, provides a step-by-step guide to preparing and submitting HUD Special Claims for eligible multifamily properties. You'll learn when claims can be filed, what documentation HUD expects, and how to avoid common mistakes that can delay or jeopardize reimbursement. Whether you're dealing with unpaid rent, tenant damages, or vacancy loss, this session will help you confidently navigate the process and maximize your recoverable losses.

Learning Objectives

By attending this webinar, participants will learn how to:

• Determine when a HUD Special Claim is appropriate and eligible.
• Prepare Vacancy Claims for eligible periods between residents.
• File claims for unpaid rent, tenant damages, and other eligible move-out charges.
• Distinguish between normal wear and tear and billable tenant damage.
• Calculate the remaining life expectancy of replaceable items to determine allowable reimbursement.
• Identify the required forms, supporting documentation, and best practices for successful claim submission.

Who Should Attend

• Property Managers
• Property Owners
• Compliance Professionals
• Occupancy Specialists
• Asset Managers
• Regional Managers
• Maintenance Supervisors
• Housing Consultants
• REALTORS® working with HUD-assisted properties
• Anyone responsible for managing or administering HUD-assisted multifamily housing

Speaker(s)

Gwen Volk

Gwen Volk has worked in the affordable housing industry since 1983. She has been president and CEO of a Midwest property management company and chief compliance officer over a Dallas firm’s national portfolio. She has a Master’s degree in Business and is a Certified Property Manager through the Institute of Real Estate Management. Gwen holds certifications as a National Affordable Housing Professional – Executive Level, Specialist in Housing Credit Management, Housing Credit Certified Professional, Certified Professional of Occupancy, and in Fair Housing Compliance and has been a servant leader in the AHMAs, NAHMA and IREM throughout her career. Gwen is a nationally recognized expert in the tax credit, bond, HOME, and Section 8 programs and enjoys helping agents, owners, and managers make sense of it all.

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