From ESA to Service Dog: Navigating Verification, Documentation & Denial Risks
| Duration: 90 minutes | Speaker: Joseph Henry |
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ABOUT THE EVENT
Assistance animal requests continue to rise - and so do the compliance risks for housing providers. Confusion around what qualifies as a service animal versus an emotional support animal (ESA) can lead to inconsistent decisions, improper documentation requests, or denials that trigger Fair Housing complaints.
In this practical and clarity-driven session, expert Joseph Henry guides you through the exact steps to evaluate assistance animal requests lawfully and confidently. You’ll learn how to distinguish between ESAs and service animals, understand what verification is permissible, and recognize the red flags that often lead to enforcement actions. This webinar is designed to help you reduce liability, streamline your process, and protect both your properties and your residents’ rights.
Key Takeaways
- Understand the legal definitions and distinctions between ESAs and service animals
- Learn what information you may request - and what you must avoid - to stay compliant
- Review HUD’s latest guidance on documentation, online certifications, and disability-related need
- Identify high-risk scenarios that commonly result in denials or legal disputes
- Gain a decision-making framework for approving, denying, or requesting more information
- Apply best practices for consistent, defensible Fair Housing compliance
Who Should Attend
- Property Managers & Leasing Teams
- Compliance Officers & Fair Housing Specialists
- Owners, Operators & Asset Managers
- Affordable Housing Professionals (HUD, LIHTC, RD)
- Attorneys & Legal/Administrative Staff supporting housing operations
Joseph Henry
Joseph Henry brings 38 years of experience to the Affordable Housing industry. Starting as a maintenance person and advancing to Director of one of the largest management companies in the Nation, Joe brings a real-life perspective to why we do what we do.
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Sarah Blanos
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The speaker was very interactive and made it fun.
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Elga was very engaging to listen and learn from. She gave good examples to follow.
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Speaker was very animated, which I found amusing and kept me engaged on a topic that could be quite boring.
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The instructor was clear and concise. The course material was also clear and concise.
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Gwen is a very good teacher cause of all her years in the field.
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Great explanations and discussion.
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