Recorded Webinar

The Art of Property Management: Tips and Tricks for New Managers

Duration: 60 minutes Speaker: Paul Flogstad

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Here's a desk, here's a phone and here are the master keys and now you are a property manager. This is, unfortunately, the case with many companies. In fact, a manager wears many hats: An Accountant, A Problem Solver, A Social Worker, A Referee, A Maintenance Expert, A Mindreader, A Bill Collector and A Salesperson. How can yon you be all of these things without adequate training? In a perfect world, one would have many hours of training but in our fast-paced world at this short seminar should get you started. We will cover the very basics of property management for a new manager and it could even be a good refresher for an existing manage.

We Will Cover Such Topics As:

  • Applications
  • Screening
  • Resident retention
  • Maintenance Issues
  • Safety
  • Marketing
  • Basic sales  techniques
  • How to handle objections
  • Signs of a bad tenant
  • Crime
  • Occupancy
  • Property tour

By understanding the very basics and getting some real-world examples of various situations, you will have at least a minimal understanding of what is involved in being a successful property manager. The speaker has many years of experience in training new managers and knows what they need to be effective. There will be a question and answer session as well. This is a “real world” course with many examples.

Who Should Attend:

  • Owners
  • Managers
  • Compliance staff
  • Housing Authorities Staff
  • Leasing agents
Paul Flogstad

Paul has been involved in the real estate industry for the past 38 years. He has been involved in sales, construction, project management, appraisal, property management and property management consulting/training.

Through his consulting company, Property Management Solutions, he provides training and consulting services nationwide to owners, management companies, multi-housing associations, as well as state and federal agencies.

He specializes in fair housing issues and has developed fair housing and outreach programs for governmental agencies as well as conducting seminars which are presented to property management companies, apartment associations and the general public nationwide. Most recently, he has been a consultant to the State of South Dakota. In this assignment he has developed a fair housing awareness program that is one of the first of its kind in the nation. It involves a three pronged approach to fair housing awareness. This approach makes use of an ombudsman concept and has proven to be very effective in dealing with discrimination and landlord/tenant issues.

For over twenty years he was involved in appraisal of residential, multi-family, farm and commercial properties throughout the Midwest. Most recently, he was a consultant for affordable, multi-housing properties in 22 different states. This involved properties in HUD, Rural Development, HOME and Tax Credit programs.

He holds numerous professional property management designations and currently holds the prestigious RHM designation from the National Center for Housing Management.

Paul was previously Vice President of the South Dakota Multi-Housing Association, Vice Chairman of the Minnehaha County Housing and Redevelopment Commission, and Chairman of the Sioux Falls Property Appeals Board. In 2009, he received the Outstanding Educator of the Year award from the South Dakota Multi-Housing Association.

Paul just authored a book which was released in January of 2015. It is titled: “Fair Housing: What Everyone Should Know”. This is a comprehensive book about the fair housing written with a property manager’s perspective and with real world examples. It is a great resource for anyone.

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