Jan 20 |
01:00 PM ET / 12:00 PM CT / 11:00 AM MT / 10:00 AM PT | |
| Duration: 90 minutes | Speaker: Gwen Volk | |
The Management and Occupancy Review (MOR) is HUD’s primary tool for demonstrating to Congress and taxpayers that housing subsidy dollars are being used responsibly. Whether conducted by HUD, the PBCA, or a Contract Administrator, an MOR places owners and managers under careful scrutiny — before, during, and after the review.
In this focused and practical webinar, industry expert Gwen Volk breaks down everything you need to know to confidently navigate the MOR process. You’ll learn what to expect from start to finish, how to prepare your property and documentation, what to do at “Zero Hour,” and how to respond effectively once the review is complete.
We’ll also cover HUD’s new method for establishing MOR schedules and explore how HOTMA changes will influence MOR scoring in 2026, ensuring you’re ready for the evolving compliance landscape.
Key Takeaways
Perfect for owners, management agents, compliance professionals, and on-site staff, this session provides the clarity and confidence needed to excel in your next MOR.
Gwen Volk has worked in the affordable housing industry since 1983. She has been president and CEO of a Midwest property management company and chief compliance officer over a Dallas firm’s national portfolio. She has a Master’s degree in Business and is a Certified Property Manager through the Institute of Real Estate Management. Gwen holds certifications as a National Affordable Housing Professional – Executive Level, Specialist in Housing Credit Management, Housing Credit Certified Professional, Certified Professional of Occupancy, and in Fair Housing Compliance and has been a servant leader in the AHMAs, NAHMA and IREM throughout her career. Gwen is a nationally recognized expert in the tax credit, bond, HOME, and Section 8 programs and enjoys helping agents, owners, and managers make sense of it all.
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