Live Webinar

The Management and Occupancy Review (MOR): Ready, Set, Go!

Jan
20
01:00 PM ET / 12:00 PM CT / 11:00 AM MT / 10:00 AM PT
Duration: 90 minutes Speaker: Gwen Volk
Days
Hours
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Individual Purchase Options
Single Attendee
Live webinar access with handouts. Access notification 48 hrs before Event via email.
$199
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Available On-Demand. Watch the webinar recording multiple times for 30 days.
$199
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Up to 5 Attendees
Live webinar access with handouts for group. Access notification 48 hrs before Event via email.
$799
Up to 10 Attendees
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Up to 15 Attendees
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Up to 30 Attendees
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$3299
ABOUT THE EVENT

The Management and Occupancy Review (MOR) is HUD’s primary tool for demonstrating to Congress and taxpayers that housing subsidy dollars are being used responsibly. Whether conducted by HUD, the PBCA, or a Contract Administrator, an MOR places owners and managers under careful scrutiny — before, during, and after the review.

In this focused and practical webinar, industry expert Gwen Volk breaks down everything you need to know to confidently navigate the MOR process. You’ll learn what to expect from start to finish, how to prepare your property and documentation, what to do at “Zero Hour,” and how to respond effectively once the review is complete.

We’ll also cover HUD’s new method for establishing MOR schedules and explore how HOTMA changes will influence MOR scoring in 2026, ensuring you’re ready for the evolving compliance landscape.

Key Takeaways

  • Understand the purpose and structure of an MOR and who performs it
  • Know what reviewers are looking for and how to avoid common pitfalls
  • Learn how to prepare your team, files, and operations for a smooth review
  • Master the critical “Zero Hour” actions that set the tone for success
  • Respond confidently and correctly after the review
  • Get up to speed on HUD’s updated MOR scheduling approach
  • Learn how HOTMA implementation will impact MOR scoring in 2026

Perfect for owners, management agents, compliance professionals, and on-site staff, this session provides the clarity and confidence needed to excel in your next MOR.

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Gwen Volk

Gwen Volk has worked in the affordable housing industry since 1983. She has been president and CEO of a Midwest property management company and chief compliance officer over a Dallas firm’s national portfolio. She has a Master’s degree in Business and is a Certified Property Manager through the Institute of Real Estate Management. Gwen holds certifications as a National Affordable Housing Professional – Executive Level, Specialist in Housing Credit Management, Housing Credit Certified Professional, Certified Professional of Occupancy, and in Fair Housing Compliance and has been a servant leader in the AHMAs, NAHMA and IREM throughout her career. Gwen is a nationally recognized expert in the tax credit, bond, HOME, and Section 8 programs and enjoys helping agents, owners, and managers make sense of it all.

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Testimonials

What people are saying about us


Angela

Client

Gwen is ahead of the game in presenting what is needed in a timely way.


Ronald

Client

The instructor was clear and concise. The course material was also clear and concise.


Brian

Client

I liked how specific and precise Gwen is with the explanations. It is so helpful and for my two new employees that attended, it was excellent. For this "old" one it was very good.


Maria

Client

Gwen was fantastic and the material was very informative.


Josephine

Client

Gwen is a very good teacher cause of all her years in the field.


Daniel

Client

I finally understand how the effective date of actions affects discrepancies.

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