Mental Health First Aid for Housing Professionals

In today’s housing environment, property managers, maintenance staff, and resident service teams are often on the frontlines when it comes to recognizing and responding to mental health challenges. This engaging and practical session equips housing professionals with the tools and confidence to provide effective support when it’s needed most.

Through interactive discussion and real-world scenarios, you’ll learn how to identify early warning signs, apply Mental Health First Aid strategies, and respond to crises with empathy and professionalism. By the end of the session, you’ll be prepared to foster a community where residents and team members feel understood, supported, and safe.

Learning Objectives:

• Identify common signs and symptoms of mental health challenges in residents and colleagues.
• Apply practical Mental Health First Aid steps to de-escalate and support individuals in crisis.
• Strengthen communication and empathy to build trust and resilience within the community.
• Understand available resources and when to refer individuals to professional support.
• Promote a culture of awareness and well-being within housing operations.

Who Should Attend:

This training is ideal for:

• Property Managers and Assistant Managers
• Resident Service Coordinators
• Compliance and Occupancy Specialists
• Maintenance and Frontline Staff
• Supervisors and Team Leaders in Affordable and Multifamily Housing
• Anyone seeking to create a safer, more compassionate housing community

Speaker(s)

Joelis Barandica

Joelis Barandica is a nationally recognized multifamily housing professional, educator, and industry speaker with more than a decade of leadership experience in operations, compliance, and resident engagement. As an NAAEI Faculty Member and passionate advocate for professional development, she delivers dynamic sessions that blend real-world experience with actionable strategies to elevate team performance, resident satisfaction, and business results. Joelis has served on multiple apartment association boards and committees across the country and is the visionary founder behind Latinas in Property Management, a platform empowering women and advancing diversity within the industry. Her work focuses on topics such as Fair Housing, business acumen, mental health and crisis management, leadership development, and team culture. Known for her authenticity, humor, and practical insights, Joelis has spoken at leading conferences including NAA Apartmentalize, FAA, AAGO, PTAA, PAA, SCAA, and SEFAA, inspiring audiences to lead with empathy, accountability, and excellence. A proud U.S. Navy Veteran, Joelis brings the same discipline and service-minded leadership to every stage, helping housing professionals transform challenges into opportunities for growth and connection.

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