Poor Housekeeping or Disability? Hoarding and Fair Housing Explained

It’s estimated that hoarding disorders affect up to 6% of the population, presenting unique challenges for apartment managers who must balance compassion for residents with legal obligations to maintain safe, sanitary living conditions. This session explores effective approaches to identifying, addressing, and resolving hoarding situations while maintaining positive tenant relationships and protecting property values.

Hoarding disorder is a recognized mental health condition characterized by persistent difficulty discarding possessions, regardless of their actual value. Unlike collectors who curate and organize their items, individuals with hoarding disorder accumulate objects that create unsafe or unsanitary living conditions.

For property managers, it's crucial to recognize that hoarding is not simply a lifestyle choice or personal preference but rather a recognized disability. It's a complex condition often accompanied by anxiety, depression, or other mental health challenges. Residents who hoard typically experience intense distress at the thought of discarding items and may lack insight into the severity of their situation.

Managing hoarding situations requires patience, compassion, and a systematic approach. By understanding the complex nature of hoarding disorder, establishing clear procedures, building community partnerships, and balancing enforcement with support, property managers can effectively address these challenging situations.

Remember that successful outcomes often involve incremental improvements rather than immediate transformation. With appropriate intervention, many residents can achieve and maintain safer living environments while preserving their housing stability. This balanced approach protects both residents and property interests while upholding the community standards essential to successful property management.

Areas Covered

Speaker(s)

Doug Chasick

Doug Chasick, CPM®, CAPS, Adv. RAM, SLE, That Fair Housing Guy™, is the former President of the Fair Housing Institute, Inc. With more than 46 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments. Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A Senior Instructor member of the NAAEI Faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques”, and a co-author of the joint IREM & NAAEI “Fair Housing and Beyond” course. He is a licensed Real Estate Broker in Florida, a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the NAAEI Apartment Career & Education award.

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