Reduce Workplace Conflict: Effective Ways to Handle Disagreements, Difficult People, & Tough Situations!

Conflict is an inevitable part of life.  No matter how hard you try, it can seem that there will always be something that causes you or someone around you to be frustrated, angry, and impatient – or a whole host of other not-so-pleasant emotions.

Conflict arises when the people we work with have different ideas, perspectives, priorities, backgrounds, values, goals, or expectations. Yes, conflict can be destructive! It diverts energy from more im­portant ac­tivities and issues; it po­larizes people and re­duces co­op­eration; and it can produce irresponsi­ble be­havior. And conflict can be construc­tive! It opens up and improves commu­nication; it strength­ens working relationships and team­work; and it leads to better quality decisions and prob­lem so­lutions.

The ability to handle difficult situations is a necessary people management and leadership skill. When you are confident of your conflict resolution abilities, you don’t have to be afraid of disagreement. You don’t have to back away from problems. Instead, you can face confrontation and bring the issue out into the open. Well-managed conflict actually stimulates ideas, sparks creativity, and encourages personal improvement. 

Conflict by itself is nei­ther good nor bad. It’s the way YOU handle conflict that produces con­structive or destructive results.

Learning Objectives

During this highly informative webinar you will learn how to deal with the inevitable conflicts, difficult people and situations that occur in the workplace so that it leads to positive outcomes both for the people involved and the organization.
These seven points will be covered: