Managing Difficult Employees

Duration: 60 minutes

Speaker: Audrey Halpern

CREDITS:

Available On-Demand

PURCHASE OPTIONS

Individual Purchase Options
On-Demand Available On-Demand. Watch the webinar recording multiple times for 30 days.	$179
Recording Download link will be emailed for single user access with handouts. Available in 3-5 business days, after Live Event. Never Expires.	$199
Transcript (PDF) PDF transcript of webinar with handouts will be emailed. Available in 7-10 business days, after Live Event. Never Expires.	$169

Group Purchase Options
Recording With License to Share Download link will be emailed with a license to share within the organization. Available in 3-5 business days, after Live Event. Never Expires.	$599	Select

ABOUT THE EVENT

When difficult employee behavior is not addressed properly, other employees become resentful, they lose respect for your organization’s leaders, and they start modeling the difficult employee’s behavior. Employee morale decreases and your organization’s results and culture suffer. This webinar provides practical strategies for dealing with difficult people and situations in the workplace. The strategies that are covered in this webinar should offer a path to confidently address difficult employees before the situation gets out of hand.

Topic Background:

Difficult employees make the workplace miserable for everybody. Sometimes confronting them causes more problems and sometimes ignore them sounds like a better plan. Unfortunately, dealing with difficult employees is an unavoidable part of any manager’s job, and it’s best to address the matter sooner rather than later. This webinar covers essential skills every supervisor and manager must know to deal difficult employees, to prevent challenging situations, and to create a culture of mutual respect and understanding.

Learning Objectives:

Define and discuss different personality types
Consider differences in work styles and generational approaches
Use assertiveness and negotiation rather than emotion
Become familiar with the personalities of people you find difficult and how to interact more effectively
Learn why certain people push your buttons
Understand and recognize the key themes that make conversations difficult
Learn to prepare effectively for a difficult conversation
Confront someone calmly and respectfully
Avoid common (but critical) mistakes
Become a better listener
Overcome the fears that lead you to avoid conversations
Know when and how to end a difficult conversation
Promote joint problem-solving around a difficult issue
Deal with a variety of difficult people with more skill and confidence

Who should Attend:

Managers
Supervisors
Team leaders

Speaker(s)

Audrey Halpern

Audrey Halpern has had an exemplary 20+yr career developing customized employee soft skills training programs and facilitation. She is a faculty member of theAMA- American Management Association

CEUs

The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.

Credits: 1.0

Compliance Prime is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for PDC(s) for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org

Credits: 1.0

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