Resident Management… If You Don’t Who Will. How To Document And Resolve Issues With Problematic Residents

Aug
24
01:00 PM ET / 12:00 PM CT / 11:00 AM MT / 10:00 AM PT
Duration: 90 minutes Speaker: Dr. Shenetta Malkia H.c. SHCM® NARPM®
Days
Hours
Mins
Secs

This webinar will be recorded, hence will be available on-demand later.

PURCHASE OPTIONS

Individual Purchase Options
Webinar
Live webinar access with handouts. Access notification 48 hrs before Event via email.
$189
Recording
Download link will be emailed for single user access with handouts. Available in 3-5 business days, after Live Event. Never Expires.
$219
Transcript (PDF)
PDF transcript of webinar with handouts will be emailed. Available in 7-10 business days, after Live Event. Never Expires.
$179
Webinar + Recording
Live webinar access with handouts. Access notification 48 hrs before Event via email.
$299
Webinar + Recording + Transcript
Live webinar access with handouts. Access notification 48 hrs before Event via email.
$349
Group Purchase Options
Up to 5 Attendees
Live webinar access with handouts for group. Access notification 48 hrs before Event via email.
$749
Up to 10 Attendees
Live webinar access with handouts for group. Access notification 48 hrs before Event via email.
$1199
Recording With License to Share
Download link will be emailed with a license to share within the organization. Available in 3-5 business days, after Live Event. Never Expires.
$799
ABOUT THE EVENT

You signed up for the job but you didn't know there would be residents like this! Have you faced or had to deal with difficult residents? There is a difference between problemed residents and resident problems or concerns.  As the front line works of residential management it's important all team members know the difference and be able to respond accordingly. In this class, you will gain practical tips and tools for reducing escalations when dealing with difficult residents. You will also gain the tools to address issues with these residents effectively. Last but not least you will tap in on "how to support your team members”, whose professional careers and mental health can be affected by negative experiences with problemed residents.

Learning Objectives:

  • Students will learn the practical tips for reducing resident escalations
  • Learn the 10 Resident Rules of engagement
  • The” WHY” your job is so important and valuable
  • What you can do to resolve resident issues with problemed residents.
  • When to cut the cord… It’s time for new housing options

Who Should Attend:

  • All leasing professionals
  • All Assistant and Property Manager or Community Directors
  • Regional Managers: VP corporate staff. : Come learn what your team on the front line is going through
  • Maintenance personal
  • Private landlords
  • Realtors
  • Brokers 
1658841185_61b2c026eec8415ffde9.jpg
Dr. Shenetta Malkia H.c. SHCM® NARPM®

Dr. Shenetta Malkia h.c. SHCM® NARPM® is the CEO of The PMs Of The City Realty and The PMs Of the City. The PMs Of the City is full service property management firm and The PMs of the City is a full service brokerage serving Maryland, DC & VA with new states coming soon. Dr. Malkia is known to many as The PM or Broker of the City with over 20 years in property management, asset management and project management for rehabs and construction. She took on her new role as Broker in Dec. of 2021 with a desire to change the face of real estate. Dr. Malkia focuses on the best possible solution in any circumstances. She's a patient, understanding and Humanitarian who needed the help who now helps others. This journey for the mother, and grandmother of 2 began with her certification in affordable housing while managing HOPE 6 communities and conventional multi-family units. Today Dr. Malkia holds her Broker’s license in Maryland, The District of Columbia with additional states to come. She is also holds her license in Property Manager for the District of Columbia. Dr. Malkia is a native of Queens, N.Y. She attended AIU in Atlanta where she studied T.V & Film Production. She later matriculated to Bowie State University majoring in Business Administration. She is a nationally certified affordable housing property manager with her SHCM® designation and a member of proud of NARPM®. Working for buyers, sellers and investors, Dr. Malkia "Makes it Look Like Magic" Sales, purchases, lease ups, rehabs, asset management and project management in both multi-family and the commercial are her specialties including relocation assistance. Her portfolios have ranged from 500 units to 1500 units. Dr. Malkia’s strengths are increasing revenue and maintaining increased occupancy. Dedicated to the needs of her clients, Dr. Malkia understands the meaning of service. Under promise and over deliver is her philosophy. In addition to her career in real estate, Shenetta is the Founding President and Executive Director of Empowerment Essence. Empowerment Essence an 501c3 organization located in Riverdale Maryland dedicated to eradicating bullying and suicide beginning in Maryland & DC communities. Malkia is also a former Commissioner for Maryland's Governor's Commission for Suicide Prevention (2014-2019) Her vision for Empowerment Essence is a direct result of resilience and regained strength. “One Life Saved Is One Life Given.” Award Achievements include Tetra Honorary PH.D in Leadership/Management Development, Mental Health Community Development, Coaching/Consultant Management & Social Media Leadership from McFormalsdale Christian University. Additional achievements include Agent of the quarter and agent of the year (American Income Life) 2014, Manager of the year 2016 & 2017 (Residential One), Community ambassador of the year VKN foundation 2016 and The Community Leader of the Year Speak Life Tour 2018. Fun Fact: Dr. Shenetta Malkia is your International Ms. USA 2021| When it's not about real estate it's about mental health. #TheBrokerOfTHECITY ~Dr. Shenetta Malkia

Access Unlimited Webinars

SUBSCRIBE NOW
Why You Should Subscribe?
Unlimited Live and On-Demand Courses

Watch all live or recorded webinars (up to 120 minutes long). Get instant access to a library of more than 500 high quality courses presented by best-in-class presenters.

CEUs: APA, CPE, SHRM and HRCI Credits

Fulfil your recertification requirements by earning CEUs from APA, CPE, SHRM and HRCI.

Free Access to Course Materials

Each program comes with Additional Course Materials, which you can download and read anytime.

Additional Discounts

Get flat 20% discount on Premium Product Category like, Long Hour Webinars.

Call Now At

888-527-3477

Testimonials

What people are saying about us


Elizabeth Jeffery

Client

The speaker was extremely knowledgeable. Speaker moved the program forward at a good pace. The time flew by.


Chris

Client

Dr. B Lynn did a great job presenting the information.


Donald

Client

Loved the cartoons. Made it easy to understand.


Kari Annen

Client

Elga was very engaging to listen and learn from. She gave good examples to follow.


Lisa Pardilla

Client

Great speaker and very detailed information. I got a lot out of this webinar. Thank you.


Brittany Brown

Client

The instructor was awesome! Very informative, Extremely knowledgeable

Get Unlimited Webinars, Starting $699 only!
  • Unlimited Live and On-Demand Webinars (Up to 120 Minutes Long)
  • Unlimited Course Materials
  • CEUs: APA, CPE, SHRM and HRCI
  • 20% Discount on Long Hour Webinars
  • Certificate of Participation
Choose Membership

Similar Events

https://www.complianceprime.com/uploads/img_upload/1658913534_05f7956cb52ccda1fc4c.png
https://www.complianceprime.com/uploads/img_upload/1656077823_b54ea30e6b7b1013dafb.png

Sep 07th 2022 @ 01:00 PM ET

Building a High-Performance Team
https://www.complianceprime.com/uploads/img_upload/1658911402_edbca24a46faed634407.png
https://www.complianceprime.com/uploads/img_upload/1658913566_f4cd3a1f0199f41dd35e.png
Event Calendar

Our Accreditation Partner