Creating and Managing an Effective Preventive Maintenance Program

Duration: 60 minutes

Speaker: Doug Chasick

Available On-Demand

PURCHASE OPTIONS

Individual Purchase Options
On-Demand Available On-Demand. Watch the webinar recording multiple times for 30 days.	$189
Recording Download link will be emailed for single user access with handouts. Available in 3-5 business days, after Live Event. Never Expires.	$219
Transcript (PDF) PDF transcript of webinar with handouts will be emailed. Available in 7-10 business days, after Live Event. Never Expires.	$179

Group Purchase Options
Recording With License to Share Download link will be emailed with a license to share within the organization. Available in 3-5 business days, after Live Event. Never Expires.	$799	Select

ABOUT THE EVENT

Although the impact of the pandemic has impacting many areas of our operations, forcing changes in policy and procedures, one area that has not changed is the expectation by our residents of a superior customer experience. That experience is most often connected with the quality and timeliness of our maintenance response, and while same-day service is considered to be the minimum acceptable standard by many, a visit by the maintenance professional is still an interruption – even a burden – for many residents which may cause them to not report any but the most pressing service issues. An effective preventive maintenance program addresses this my proactive servicing of vital components, reducing the number of repairs required and therefore the number of visits needed to keep the asset in tip-top shape!

Areas Covered:

What is a Preventive Maintenance Program?
Benefits and potential problem areas
Who is responsible for the creation and management of the program?
Scheduling considerations
Budgeting considerations
Staff vs outside contractors.
Marketing the program to residents.

Learning Objectives:

Identify the major elements of a preventive maintenance program.
Review the appropriate scheduling of visits based upon the items in the apartment home.
Examine the items in the common areas and amenities and recommended service intervals.
Review scheduling strategies and considerations.
Identify what service can be performed by staff and what service has to be contracted to outside vendors.
Examine fair housing considerations and consider strategies to ensure compliance with federal and state laws.

Who Should Attend:

Community Manager/Director
Multi-site Manager (Area, Regional)
Maintenance Supervisors/Managers

Handouts & Reference Material:

A PDF copy of the presentation will be available for download including internet-based resources for creating and managing a program.

Speaker(s)

Doug Chasick

Doug Chasick, CPM®, CAPS, Adv. RAM, SLE, That Fair Housing Guy™, is the former President of the Fair Housing Institute, Inc. With more than 46 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments. Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A Senior Instructor member of the NAAEI Faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques”, and a co-author of the joint IREM & NAAEI “Fair Housing and Beyond” course. He is a licensed Real Estate Broker in Florida, a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the NAAEI Apartment Career & Education award.

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