Onboarding 101: Fair Housing Basics for New Team Members

Duration: 60 minutes Speaker: Doug Chasick

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The importance of every customer-facing team member having a basic knowledge of fair housing compliance cannot be over emphasized. The new administration has left no doubt about their commitment to fair housing enforcement and we can expect more compliance testing to occur in the coming months. The cost of being named in a fair housing complaint or lawsuit cannot be measured only in dollars and cents, since the negative publicity surrounding any allegation will linger regardless of the ultimate outcome. Make certain every team member knows the What, the Why, and the How of fair housing compliance before they ever speak to a customer or prospect!

Areas Covered

  • A Brief History of Fair Housing
  • What Is a Protected Class
  • The Two Types of Illegal Discrimination
  • Disability, Accommodations & Modifications
  • Assistive Animals and Parking
  • Occupancy Standards & Familial Status
  • Criminal Background Checks
  • The Expanded Definition of Sex
  • Limited English Proficiency (LEP) & National Origin

Learning Objectives

  • Ensure awareness of the basic requirements of Fair Housing.
  • Understand the policies and procedures that support compliance with fair housing laws.
  • Create a basic understanding of the main elements of a fair housing compliance program.
  • Provide an introduction to the origin and significance of protected classes.
  • Learn how to distinguish between equal treatment and treating everyone the same.

Handout: A PDF copy of the presentation will be available for download along with a Reference Guide containing sample forms and resources.

Who Should Attend

Community Manager/Director, Multi-site Manager (Area, Regional), Training Professionals.

Doug Chasick

Doug Chasick, That Fair Housing Guy™, is the former President of the Fair Housing Institute, Inc. With more than 45 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments, and more than 8 million square feet of commercial, retail and industrial properties. Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A Senior Instructor member of the NAAEI Faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques”, and a co-author of the joint IREM & NAAEI “FHS 201: Fair Housing and Beyond” course. He is a licensed Real Estate Broker in Florida, a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the NAAEI Apartment Career & Education award and the Legends of the Industry award from Multifamily Professional.

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Subjects: Fair Housing


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