People are Stressed and Angry; How to Keep Your Cool AND Your People/Customers!
| Duration: 75 minutes | Speaker: Anne Sadovsky |
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ABOUT THE EVENT
Today’s consumer is living in fear, gets angry and frustrated easily. Too often we allow them to ‘pull our strings’ and act negatively ourselves. These behaviors trigger expensive complaints and a hostile environment. Take responsibility for being a peacemaker and communication specialist.
Why Should You Attend
75% of people who leave their jobs do so because of another person. 68% of customers stop doing business with any given business due to perceived disinterest/rudeness by staff.
Conflict is a four billion dollar a year challenge! More than 20 million cases a year-end up before a judge. Loss of productivity, emotional unrest, loss of relationships.
Join Anne Sadovsky for this important webinar and you will learn usable techniques and how to calm people during trying times. You will become more likable and a peacemaker, not only to others but to yourself. Improve your communication/people skills and keep the peace.
It is also a matter of your safety and well-being.
Learning Objectives
- To think before you speak
- To know your company policies and the hot spots
- How to be cool under fire
- Things you should NEVER say to a customer, team member.
- You will get a list of magic words versus fighting words.
- Plus of list of things you should NEVER say
- Situations you haven’t thought of that can become issues
- Homework: Role play behaviors that are calming and create a win-win ending.
Who Should Attend
- Business Owners
- HR Department
- Company Executives
- Regional Supervisors
- Managers
- Sales Team
- Customer Service team members
Anne Sadovsky
Anne Sadovsky has been in the apartment industry five decades and is a former V P of Marketing and Education for Lincoln Property Company. Her credentials include NAAEI Advanced Facilitator, CAM, and CAPS. She is a contributing writer for many publications, had earned a Texas Real Estate license and certified Speaking credentials from the National Speakers Association. She was named one of the top trainers in the industry by MultiHousing News and both the Brainstorming Conference and the Apartment Association of Greater Dallas have honored Anne with Legends Awards. Anne has chaired and served on many education committees for major conferences. She has coauthored several books and has flown over three million miles sharing her knowledge and wit, and her success story has been featured in many national magazines including Money, Texas Business and Ladies Home Journal. Anne is multifaceted, offers many topics, shares skills and tools that are life changing, common sense, high energy, fun but no nonsense. Anne lives in Dallas with her favorite husband, two funny Chiweinies and two very talkative parrots.
The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.
Credits: 1.0
Compliance Prime is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for PDC(s) for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org
Credits: 1.0
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Donald
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Loved the cartoons. Made it easy to understand.
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After seeing a few different tutorials on the subject, this is the first one that included real-world "heads up" advice for getting the most out of the pivot table environment. The presenter was Extremely knowledgeable.
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The knowledge that the presenter shared. Her enthusiasm was awesome!
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Speaker was very animated, which I found amusing and kept me engaged on a topic that could be quite boring.
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Great explanations and discussion.
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It was a well done presentation. I like how everything that was shown to us helps us to be more organized and productive.
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