About The Event
Today’s consumer is living in fear, gets angry and frustrated easily.
Too often we allow them to ‘pull our strings’ and act negatively ourselves. These behaviors trigger expensive fair housing complaints
Fair housing communication has become an area of increasing importance and concern for owners, supervisors, managers, and leasing professionals across the U.S. More and more fair housing complaints are filed every year, and civil penalties for violations can cost you lots of time and money – and even your job. In such a scenario, you can’t afford to be behind the curve when it comes to thoroughly understand your obligations under the law.
Join this session with top industry expert Anne Sadovsky, who will demonstrate how real-life situations require critical thinking and prudent decision-making. She will show you how to avoid incorrect verbal and written communications – such as speaking in the heat of anger, firing off a letter or a notice to a resident – and how to prevent complaints and lawsuits, as well as intimidation and hostility. She will provide practical examples of the biggest mistakes people have made – and coach you on how to prevent them. Sadovsky will also walk you through true cases and scripts you can use when handling fair housing accommodation requests and complaints.
Remember, fair housing is the law – it’s not merely a set of guidelines. What makes this a must-attend webinar is that it teaches you how to handle an upset and angry resident, use the fair housing poster to make your point, and protect your organization from costly lawsuits. After attending the webinar, you will be able to choose the right words when communicating with a resident and create positive responses and referrals for your organization.
Areas Covered
- To think before you speak
- To know your company and community policies and the hot spots and laws governing multifamily housing.
- How to be cool under fire
- Things you should NEVER say to a resident.
- You will get a list of magic words versus fighting words.
- Situations you haven’t thought of that can become fair housing issues
- Role play behaviors that are calming and create a win-win ending.
- The top-five fair housing complaints filed
- How to stay cool when under fire, and control your temper
- How to choose words that help the resident understand the laws
- How to use the fair housing poster to make your point
- How to handle an upset and angry resident
- Latest rulings and documents in 2020 from HUD
- Service/Emotional support animals
- Internet Documents
- Occupancy Standards
- Violence Against Women
- Limited English Proficiency
Who Should Attend
- Owners
- Supervisors
- Corporate employees who interact with residents
- Regional and assistant managers
- On-site business managers
- Leasing professionals
- Maintenance professionals
Industries: Construction & Housing, Affordable Housing
Subjects: Fair Housing
Anne Sadovsky
Anne Sadovsky has been in the apartment industry five decades and is a former V P of Marketing and Education for Lincoln Property Company. Her credentials include NAAEI Advanced Facilitator, CAM, and CAPS. She is a contributing writer for many publications, had earned a Texas Real Estate license and certified Speaking credentials from the National Speakers Association. She was named one of the top trainers in the industry by MultiHousing News and both the Brainstorming Conference and the Apartment Association of Greater Dallas have honored Anne with Legends Awards. Anne has chaired and served on many education committees for major conferences. She has coauthored several books and has flown over three million miles sharing her knowledge and wit, and her success story has been featured in many national magazines including Money, Texas Business and Ladies Home Journal. Anne is multifaceted, offers many topics, shares skills and tools that are life changing, common sense, high energy, fun but no nonsense. Anne lives in Dallas with her favorite husband, two funny Chiweinies and two very talkative parrots.
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