About The Event
Due to today’s technology, the office staff is not seeing residents in the office as much. People can lease, sign documents, pay rent and turn in service requests online. Many properties are installing package lockers, so fewer residents come to the office for deliveries.
Therefore, the maintenance team sees and talks with residents more than the management staff!!!
What does that mean? The maintenance team needs MORE training in customer service, being likable, how to handle angry residents, being non-confrontational, fair housing issues, words they can use and words they shouldn’t.
- It’s all about the rent; rent cycles, occupancy, profitability
- What it costs to turn/make ready an apartment
- The true reasons that it is important to keep current residents
- Why apartment residents move
- Why and how the Maintenance Techs are important to Public Relations and Retention
- Successfully handling a resident when they are angry; words that work
- Why being a team player is critical to the success of the property
- What happens when we don’t communicate?
- Personal appearance is important
- Personal power; life lessons that work at home as well as work
- Time and stress management
- Fair Housing tips for Maintenance
Who should attend?
- Every member of the maintenance/service team
- Those who train Customer Service and Maintenance staff
Industries: Construction & Housing, Affordable Housing, Construction Law
Anne Sadovsky has been in the apartment industry five decades and is a former V P of Marketing and Education for Lincoln Property Company. Her credentials include NAAEI Advanced Facilitator, CAM, and CAPS. She is a contributing writer for many publications, had earned a Texas Real Estate license and certified Speaking credentials from the National Speakers Association. She was named one of the top trainers in the industry by MultiHousing News and both the Brainstorming Conference and the Apartment Association of Greater Dallas have honored Anne with Legends Awards. Anne has chaired and served on many education committees for major conferences. She has coauthored several books and has flown over three million miles sharing her knowledge and wit, and her success story has been featured in many national magazines including Money, Texas Business and Ladies Home Journal. Anne is multifaceted, offers many topics, shares skills and tools that are life changing, common sense, high energy, fun but no nonsense. Anne lives in Dallas with her favorite husband, two funny Chiweinies and two very talkative parrots.
Also, please check your junk mail or spam folder for email@example.com or firstname.lastname@example.org. If you are still unable to find it, contact our Customer Service at (888) 527-3477, 8:00am-4:30pm EST Monday-Friday, for a new one.
For that, login to your user account. Go to Orders > Webinar. You will see a “Attendees” button. Click on that, it will go to Add Attendee page. There you can add Attendee details. Once you have added the details, you will be taken to Attendee Listing page, where you can see “Certificate Download” button to download certificate.
After you have purchased a recording, login to user account. Go to Orders->Recording tab. There you will find a Download link. Click on that to download the video.
Once you have purchased a On-demand video, login to user account. Go to Orders->On-demand tab. You will find a Watch Now button. Click Watch Now button to watch the video.
Access Unlimited Webinars
Why You Should Subscribe?
Unlimited Live and On-Demand Courses
Attend any of our live webinars, more than 100 every year and all previously recorded webinars in On-Demand format related to HR, Payroll, Affordable Housing, Construction Law Management, Microsoft Office and Performance Management Office.
Unlimited SHRM and HRCI Credits
All our HR related programs are pre-approved for HRCI and SHRM credits, for which you don't have to pay anything.
Free Access to Course Materials
Each program comes with Additional Course Materials, which you can download and read anytime.
If you have a group, we offer good discounts on group membership.
Call Now At