Communication 101: How to Deal With Difficult Employees

Duration - 60 minutes
Speaker : Tonia Morris

CREDITS: 



Available On-Demand

Purchase Options
On-Demand $179
Recording $199
Transcript (PDF) $169
Conference Room (Unlimited Attendees) $999

  • Home
  • Recorded
  • Communication 101: How to Deal With Difficult Employees
About The Event

People-problems, like people themselves, come in all sorts of shapes and sizes: some are trivial, minor irritations, while others are more substantial and seriously impair relationships or performance of a job to be done.

This course is ideal for supervisor or managers who need better techniques to ‘handle problem people’ or ‘deal with difficult staff’.  Its focus is to teach supervisor or managers more effective ways of managing performance or attitude problems before they become serious and what to do if action is needed. It is packed with many practical tips and techniques and help managers manage all difficult situations confidently and competently

Areas Covered

  • Employees with performance issues
  • Employees that regularly miss work deadlines or submit work that needs to be redone?
  • Employees who refuse to do assigned work or who tend to “pass the buck”
  • Employees that continuously ignore rules and regulations
  • Employee who have been late beyond minimum standards or absent beyond reasonable norms
  • Employees who cause personality conflicts with other workers or frequently have a negative attitude

Learning Objectives

  • The causes of conflict – how to recognize and pre-empt them
  • Managing situations confidently
  • Strategies for managing the difficult conversation – early interventions
  • Deciding when to take the most appropriate action
  • Building a case to tackle the difficult employee through investigation and documentation

Who Should Attend

  • Employees
  • Managers
  • Supervisors
  • Team Leads
  • Office Managers

Industries: Human Resource, Performance Management
da7a1f43506e9ec6b137848b8bd0fb8d.jpg
Tonia Morris

Morris is the CEO and founder of Simply HR, LLC and Tonia Morris Speaks. Tonia’s focus is geared to helping organization build a generational inclusive workforce by providing HR consultant services along with multi-generational training services. Tonia spent over 25+ years in the human resource profession. It is her desire to help be the change agent for today’s workforce. Tonia do this by providing relevant training topics and HR consultant services that help organization with attracting, developing and retaining a multi generation workforce. Tonia has helped notable organizations such as chic fi la, Oracle, Sherwin William’s, government and state agency across US. Tonia graduated from the University South Florida with a BS in Business Administration. Tonia is a professional speaker with the National Association of Speakers, a certified Diversity Professional and a certified coach.

ceu1.png

The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.

Credits: 1.0

ceu2.png

Compliance Prime is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for PDC(s) for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org

Credits: 1.0

A Webinar is simply a web based seminar, where a participant can interact directly with the presenter and can ask questions during Q&A.
Purchase a Webinar. Then login to your user account. Go to Orders > Webinar. You will see a “How to Join” button. Click on that, and you will be taken to Event Details page, where you can see “How to Join” tab.
Yes, you can ask Question directly to the speaker over the call or via chat.
You will be provided a link to access the webinar, this will install a very small software just once. You don’t have to download it again in future.
While signing up, please use your details on Sign Up page and once you complete your order, you can login to your account and add actual attendee details against your order.
You can add the actual attendee detail from your Compliance Prime account after logging in.
You can download the Invoice by Logging into your account. You can find that under order history.
Yes, you can save upto 50% on group registration. Please contact us to find your exact discount. You can chat with us, call at 888-527-3477 or email at help@complianceprime.com
You can apply those coupons/credits on checkout page.
While registering online for any course you need to choose the quantity of the webinar. You can also change the quantity in your shopping cart. On next page, please use the billing details for creating account and once your registration is completed, you can add all attendee details from your account.
No, the login details are unique to each paid registrants. You need to buy additional registration for each of the other participants
Login to your user account. Go to Orders > Webinar. You will see a “How to Join” button. Click on that, and you will be taken to Event Details page, where you can see “How to Join” tab.

Also, please check your junk mail or spam folder for events@complianceprime.email or customercare@gotowebinar.com. If you are still unable to find it, contact our Customer Service at (888) 527-3477, 8:00am-4:30pm EST Monday-Friday, for a new one.
Please login to your account and download your “Certificate of Participation” against the webinar you are registered for. It usually available there in next 48 hours after the webinar.

For that, login to your user account. Go to Orders > Webinar. You will see a “Attendees” button. Click on that, it will go to Add Attendee page. There you can add Attendee details. Once you have added the details, you will be taken to Attendee Listing page, where you can see “Certificate Download” button to download certificate.
If you opt for Recording we will share a link of the respective webinar which you have chosen within 10 business days after the webinar day. You need to login to your account to download this webinar recording in mp3/mp4 format on your computer system.
After you have purchased a recording, login to user account. Go to Orders->Recording tab. There you will find a Download link. Click on that to download the video.
No. You need to buy additional recordings for each of the other participants.
On Demand webinars are the online programs that allow you to earn CEUs at your convenience. You can watch it multiple times for 30 days from the date of your purchase. You just need to go into your Compliance Prime account to access that.

Once you have purchased a On-demand video, login to user account. Go to Orders->On-demand tab. You will find a Watch Now button. Click Watch Now button to watch the video.
In recording you can download the webinar and keep it with you forever. Where as in On-demand you can stream the webinar for a period of 30 days and you cannot download this.
A Transcript is the written PDF file, which contain word-to-word recording of presentation. You can download it and read it whenever you want. In order to get the transcript, please login to your account. Then go to Orders->Transcript tab. You will find a Download link. Click Download link to download the transcript
A conference room with Unlimited Participants will allow you to gather as many people you want in a conference room and attend together. You will get a single login details which you can use to access the webinar from a conference room with unlimited attendees.
Continuing Education Credits can be availed for On-Demand option but not for the recordings.
You may register online up to one-half hour prior to the live webinar.
Yes, please contact us to request for this. You can chat with us, call at 888-527-3477 or email at help@complianceprime.com
We have created some packages of previously held webinars from similar interest group. By going for this option, you can save almost 50% every time as compare to the individual products.
Yes you can. Please select the webinars and let us know. We will adjust the price accordingly for you.

Access Unlimited Webinars

Let's get unlimited with compliance Prime All Access Membership Plans and Access Hundreds of Courses Each Year.
SUBSCRIBE NOW
Why You Should Subscribe?
Unlimited Live and On-Demand Courses

Attend any of our live webinars, more than 100 every year and all previously recorded webinars in On-Demand format related to HR, Payroll, Affordable Housing, Construction Law Management, Microsoft Office and Performance Management Office.

Unlimited SHRM and HRCI Credits

All our HR related programs are pre-approved for HRCI and SHRM credits, for which you don't have to pay anything.

Free Access to Course Materials

Each program comes with Additional Course Materials, which you can download and read anytime.

Group Discounts

If you have a group, we offer good discounts on group membership.

Call Now At

888-527-3477

What people are saying about us
Our Accreditation Partner
  • HCI
  • APHR
  • SHRM
  • SPHR
  • CPE