Reasonable vs. Unreasonable Accommodation Requests: How to Tell the Difference

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About The Event

Although disability is only one of the seven federally protected classes, disability-related complaints have accounted for almost half of all complaints filed for the past five consecutive years! The common theme in these complaints is the alleged refusal to allow a reasonable accommodation or modification. What exactly is “reasonable” – what criteria should we use when evaluating requests? What do HUD, DOJ and the courts say about our responsibilities and how to meet them? We’ll cover all that and more in this fast-moving informative session!

Areas Covered

  • Recent court decisions
  • Definitions
  • What are the Fair Housing Act requirements?
  • Creating effective policies and workflow
  • Suggested form language
  • Resolution of request

Learning Objectives

  • Ensure awareness of current Fair Housing guidance and court cases regarding reasonable accommodations and suggested strategies for effective compliance.
  • Understand and apply the definition and concept of “reasonable” when evaluating requests for accommodations.
  • Create policies, forms and workflows that support compliance.
  • Learn how to determine what a “reliable source” is and what additional information may be requested for verification of the need for an accommodation.

Who Should Attend

Property Manager/Supervisor, Community Manager/Director, Leasing Manager, Leasing Professional, Maintenance Supervisor

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Doug Chasick, CPM®, CAPS, CAS, Adv. RAM, CLP, SLE, CDEI

Doug Chasick, “The Apartment Doctor”, is the President of the Fair Housing Institute, Inc. With 43 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property, and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments, and more than 8 million square feet of commercial, retail and industrial properties. Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A Senior Instructor member of the NAAEI Faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques”, and a co-author of the joint IREM & NAAEI “FHS 201: Fair Housing and Beyond” course. He is a licensed Real Estate Broker in Florida and Georgia, a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the NAAEI Apartment Career & Education (ACE) award and the Legends of the Industry award from Multifamily Professional.

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