HR After the Complaint: What You Do in the First 24 Hours Matters

Sep 29	01:00 PM ET / 12:00 PM CT / 11:00 AM MT / 10:00 AM PT
	Duration: 60 minutes	Speaker: Melissa Fleischer, Esq

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ABOUT THE EVENT

An employee complaint can change quickly from a routine HR matter into a serious employment-law issue. How HR responds in the first few hours can affect the integrity of the investigation, employee trust, documentation, and the organization’s potential legal exposure.

In this practical 60-minute webinar, Melissa Fleischer will walk through what HR professionals and managers should do—and avoid doing—when an employee raises a complaint involving harassment, discrimination, retaliation, workplace misconduct, or other sensitive employment concerns.

Attendees will learn how to respond appropriately when a complaint is received, determine what needs immediate attention, preserve relevant information, and establish a thoughtful process for moving forward. The session will also address common mistakes that can undermine an otherwise sound response, including premature conclusions, inadequate documentation, inappropriate communications, and actions that may create retaliation concerns.

Whether the complaint is formal or informal, HR needs a consistent and legally sound response. This webinar will provide practical guidance that HR professionals can use immediately when the next complaint comes through the door.

Areas Covered

What HR should do during the first 24 hours after receiving a complaint
How to respond when an employee makes an informal or unexpected allegation
When a complaint requires a formal investigation—and when it may not
What information should be documented and preserved immediately
How to identify and address potential retaliation concerns
Who should be involved in the response and when to involve legal counsel
Common mistakes that can compromise an investigation
How to communicate with the complainant, accused employee, and managers
Managing confidentiality expectations without making promises HR cannot keep
Creating a consistent response process that protects both employees and the organization
Practical steps HR can take to ensure complaints are handled promptly, fairly, and appropriately

Who Should Attend?

This webinar is ideal for:

HR professionals and HR managers
Human Resources Directors and Vice Presidents
Employee Relations professionals
Compliance and Ethics professionals
In-house employment counsel and legal professionals
Managers and supervisors who may receive employee complaints
Business owners and executives responsible for workplace compliance
Anyone responsible for workplace investigations, employee relations, or responding to employee concerns

Speaker(s)

Melissa Fleischer, Esq

Melissa Fleischer, Esq., is a sought-after employment law attorney and HR advisor, having utilized her 20 years of law practice experience specializing in employment discrimination litigation to form HR Learning Center LLC, an HR consulting firm that specializes in providing workplace solutions to employers on a wide range of legal and human resource management issues. Ms. Fleischer provides preventative counseling and proactive training on a wide-range of employment law issues to help employers achieve legal compliance and reduce litigation costs, Ms. Fleischer is a management-side employment attorney and is nationally recognized as an expert in her field. Ms. Fleischer has successfully represented numerous clients in employment discrimination litigation as well as providing preventive counseling and training on workplace issues. Ms Fleischer was previously associated with Epstein Becker & Green in NYC.

Through HR Learning Center, Ms. Fleischer provides on-site training seminars and on-line training webinars and consulting on a wide range of workplace and human resource issues including sexual harassment, disabilities, diversity, discrimination, workplace violence, employee use of social media, job descriptions, employee handbooks, workplace investigations, FLSA misclassification and independent contractor status, information privacy and security, and HR records management. She also offers compliance training on the major employment laws, including Title VII of the Civil Rights Act of 1964, the Family and Medical Leave Act, Americans with Disabilities Act, Fair Labor Standards Act, including exempt and non-exempt worker classifications and the National Labor Relations Act. She presents seminars, leads webinars and workshops, and is a frequent lecturer on these and other HR management and legal topics.

Ms. Fleischer served as a chapter editor for the Family and Medical Leave Act Treatise, published by the Bureau of National Affairs. She also served as an Editor for HRExpert, an on-line legal resource for attorneys and HR Professionals. Ms. Fleischer is an adjunct faculty member with the Professional Development Center at SUNY/Westchester Community College in Valhalla, New York. She is a member of the Society for Human Resource Management (SHRM). Ms. Fleischer earned her J.D. degree from The George Washington University Law School in Washington, D.C., and her B.A., cum laude, from New York University.

CEUs

The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.

Credits: 1.0

Compliance Prime is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for PDC(s) for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org

Credits: 1.0

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Testimonials

What people are saying about us

Brittany Brown

Client

The instructor was awesome! Very informative, Extremely knowledgeable

Brian

Client

I liked how specific and precise Gwen is with the explanations. It is so helpful and for my two new employees that attended, it was excellent. For this "old" one it was very good.