Fair Housing Compliance for Maintenance Teams: Do's, Don'ts & Documentation

Recommended for all property staff - including managers and maintenance personnel.

Maintenance professionals interact with residents more than anyone else at a property. While these day-to-day interactions may seem routine, even a well-intentioned conversation or response to a resident's request can be misunderstood and potentially lead to a Fair Housing complaint.

This practical training provides a comprehensive review of Fair Housing fundamentals while examining the real-world situations maintenance staff encounter every day. Participants will learn where compliance risks commonly arise, how to respond appropriately without discriminating, and why thorough documentation is one of the most important tools for protecting both employees and their organizations.

The session also includes a practical checklist to help evaluate whether your company's policies provide maintenance personnel with the guidance they need to handle resident interactions confidently and consistently. In addition, the training features a special focus on preventing sexual harassment and communicating effectively with persons with disabilities.

Whether you're a maintenance professional, property manager, or compliance team member, this webinar will help you recognize potential Fair Housing risks before they become costly violations.

Areas Covered

• Fair Housing basics
• Typical situations where well-intentioned maintenance personnel may be at risk of violating Fair Housing laws
• Practical ways to handle these situations without discriminating
• The importance of proper documentation
• Special focus on preventing sexual harassment
• Best practices for communicating with persons with disabilities

Additional Benefits

• Live Q&A with Gwen
• Interactive quiz during the class
• Certificate of Participation
• Downloadable handouts

Who Should Attend

• Maintenance Professionals
• Property Managers
• Compliance Staff
• Lenders

Speaker(s)

Gwen Volk

Gwen Volk has worked in the affordable housing industry since 1983. She has been president and CEO of a Midwest property management company and chief compliance officer over a Dallas firm’s national portfolio. She has a Master’s degree in Business and is a Certified Property Manager through the Institute of Real Estate Management. Gwen holds certifications as a National Affordable Housing Professional – Executive Level, Specialist in Housing Credit Management, Housing Credit Certified Professional, Certified Professional of Occupancy, and in Fair Housing Compliance and has been a servant leader in the AHMAs, NAHMA and IREM throughout her career. Gwen is a nationally recognized expert in the tax credit, bond, HOME, and Section 8 programs and enjoys helping agents, owners, and managers make sense of it all.

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