Reasonable Accommodation Requests: How to Respond, Document & Stay Compliant

A resident asks for an accommodation. What happens next?

For housing professionals, reasonable accommodation requests can raise important questions: What qualifies as a request? What information can you ask for? When is supporting documentation appropriate? How should the request be evaluated and documented? And how can your team respond consistently while meeting Fair Housing requirements?

In this practical 60-minute webinar, Doug Chasick will break down the reasonable accommodation process and provide housing professionals with clear, practical guidance they can apply to everyday situations.

You’ll learn how to recognize accommodation requests, communicate effectively with residents, evaluate requests appropriately, and create documentation that supports a consistent process.

What You’ll Learn

• How to recognize a reasonable accommodation request—even when the resident doesn't use those exact words

• The difference between a reasonable accommodation and other resident requests

• What housing professionals can—and cannot—ask residents regarding their requests

• When documentation may be appropriate and how to handle it properly

• How to evaluate accommodation requests in a consistent and practical manner

• Common mistakes that can complicate the accommodation process

• Best practices for communicating decisions with residents

• How effective documentation can support consistency and compliance

• Real-world scenarios and practical examples you can apply to your property

Whether you manage residents, supervise onsite teams, or oversee housing compliance, this webinar will help you approach reasonable accommodation requests with greater clarity, consistency, and confidence.

Speaker(s)

Doug Chasick

Doug Chasick, CPM®, CAPS, Adv. RAM, SLE, That Fair Housing Guy™, is the former President of the Fair Housing Institute, Inc. With more than 46 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments. Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A Senior Instructor member of the NAAEI Faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques”, and a co-author of the joint IREM & NAAEI “Fair Housing and Beyond” course. He is a licensed Real Estate Broker in Florida, a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the NAAEI Apartment Career & Education award.

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