Coronavirus Outbreak: What Real Estate Managers Need to Know (2021 Updates)

Duration: 60 minutes Speaker: Paul Flogstad

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The Covid-19 outbreak has changed our lives. We have had to change many things about how we live day to day.  In light of this pandemic, there are many questions especially for owners and residents of multifamily properties.  We must be cognizant of all the changes we need to make. These changes are evident in the general operation of the properties and the relations between management, maintenance, and the residents. We also have to be concerned with compliance from a HUD perspective and how we comply with HUD regulations.

Why Should You Attend

We will discuss all facets of property management with the numerous accommodations that need to be made because of this crisis. How do we handle maintenance requests to how do we staff our property?  Are there ways we change when it comes to rent collection? How about evictions?

These and other topics as well as HUD’s most up to date guidance on how to handle program compliance.

Learning Objectives

  • How to handle maintenance requests
  • How to protect multifamily staff
  • How to proceed with leasing tour and meeting resident and prospects
  • Leasing office
  • Resident events
  • Staffing Considerations
  • Collecting rent
  • Pending evictions
  • Resident Infection
  • Understanding Legal Liability and Obligations
  • How to prevent the spread of the virus
  • Late payments and flexibility
  • Senior Housing
  • Communication with tenants

Plus we will discuss 10 ways to keep residents engaged during Covid-19

Who Should Attend

  • Property Managers
  • Property owners
  • Housing Authorities
  • Maintenance staff
  • Tenants
Paul Flogstad

Paul has been involved in the real estate industry for the past 38 years. He has been involved in sales, construction, project management, appraisal, property management and property management consulting/training.

Through his consulting company, Property Management Solutions, he provides training and consulting services nationwide to owners, management companies, multi-housing associations, as well as state and federal agencies.

He specializes in fair housing issues and has developed fair housing and outreach programs for governmental agencies as well as conducting seminars which are presented to property management companies, apartment associations and the general public nationwide. Most recently, he has been a consultant to the State of South Dakota. In this assignment he has developed a fair housing awareness program that is one of the first of its kind in the nation. It involves a three pronged approach to fair housing awareness. This approach makes use of an ombudsman concept and has proven to be very effective in dealing with discrimination and landlord/tenant issues.

For over twenty years he was involved in appraisal of residential, multi-family, farm and commercial properties throughout the Midwest. Most recently, he was a consultant for affordable, multi-housing properties in 22 different states. This involved properties in HUD, Rural Development, HOME and Tax Credit programs.

He holds numerous professional property management designations and currently holds the prestigious RHM designation from the National Center for Housing Management.

Paul was previously Vice President of the South Dakota Multi-Housing Association, Vice Chairman of the Minnehaha County Housing and Redevelopment Commission, and Chairman of the Sioux Falls Property Appeals Board. In 2009, he received the Outstanding Educator of the Year award from the South Dakota Multi-Housing Association.

Paul just authored a book which was released in January of 2015. It is titled: “Fair Housing: What Everyone Should Know”. This is a comprehensive book about the fair housing written with a property manager’s perspective and with real world examples. It is a great resource for anyone.

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