Documenting Resident Violations: What to Record, When to Act & How to Stay Compliant

Duration: 60 minutes

Speaker: Doug Chasick

Available On-Demand

PURCHASE OPTIONS

Individual Purchase Options
On-Demand Available On-Demand. Watch the webinar recording multiple times for 180 days.	$199
Transcript (PDF) PDF transcript of webinar with handouts will be emailed. Available in 7-10 business days, after Live Event. Never Expires.	$179

ABOUT THE EVENT

Resident violations can quickly become fair housing concerns, compliance challenges, and resident disputes when they aren't documented and handled consistently.

A noise complaint, unauthorized occupant, assistance animal, property damage, smoking issue, or housekeeping concern may seem straightforward—but what you document, how you communicate, and how you enforce your policies matters.

This practical session will help you build a more consistent approach to documenting and addressing resident violations while reducing unnecessary compliance risk.

In This Session, You'll Learn:

How to document violations clearly, objectively, and consistently
What your documentation should - and shouldn't - include
How inconsistent enforcement can create fair housing concerns
How to communicate violations without unnecessarily escalating conflict
When to use lease clauses, house rules, notices, and progressive enforcement
How to create records that support your property's decisions

Real-World Situations Covered:

Hoarding vs. housekeeping
Harassment and bullying
Pets vs. assistance animals
Unauthorized residents and subleasing
Parking, noise, and amenity violations
Property damage
Smoking and marijuana violations
Problem pets and resident behavior

Learning Objectives

Participants will learn how to:

Apply policies and lease provisions consistently
Assess whether rules are clear and enforceable
Improve documentation of resident violations
Distinguish between equal treatment and treating everyone exactly the same
Strengthen documentation when responding to discrimination allegations

Who Should Attend

Community/Property Managers, Community Directors, Regional & Multi-Site Managers, Leasing Professionals, Maintenance Managers/Supervisors, Compliance Professionals, and Training/HR Professionals.

Handouts: A PDF copy of the presentation will be available for download.

Speaker(s)

Doug Chasick

Doug Chasick, CPM®, CAPS, Adv. RAM, SLE, That Fair Housing Guy™, is the former President of the Fair Housing Institute, Inc. With more than 46 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments. Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A Senior Instructor member of the NAAEI Faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques”, and a co-author of the joint IREM & NAAEI “Fair Housing and Beyond” course. He is a licensed Real Estate Broker in Florida, a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the NAAEI Apartment Career & Education award.

Unlimited Webinars

Access Unlimited Webinars

SUBSCRIBE NOW

Why You Should Subscribe?

Unlimited Live and On-Demand Courses

Watch all live or recorded webinars (up to 120 minutes long). Get instant access to a library of more than 500 high quality courses presented by best-in-class presenters.