Retaliation Claims: The Fair Housing Risk You Didn't See Coming

Retaliation: Recognizing and Preventing Fair Housing Risks

Retaliation is an often-overlooked Fair Housing risk - and it can arise even when the original discrimination complaint is never substantiated.

In this 90-minute training, affordable housing professionals will learn how routine actions such as lease enforcement, inspections, maintenance responses, transfers, notices, recertifications, and staff communications can potentially create retaliation concerns when they follow a resident’s protected activity.

The session will help participants recognize protected activity, identify potentially adverse actions, evaluate timing and consistency, document legitimate business reasons, and avoid statements or conduct that could suggest retaliatory intent. Through practical affordable housing scenarios, attendees will learn how to enforce policies and manage properties effectively while reducing Fair Housing retaliation risk.

Why You Should Attend

A routine management decision can look very different when it occurs shortly after a resident files a Fair Housing complaint, requests an accommodation, or reports discrimination.

Learn how to recognize the warning signs, maintain consistent treatment, properly document legitimate business reasons, and help prevent ordinary property management decisions from becoming retaliation allegations.

Areas Covered

• Explain retaliation in the Fair Housing context.
• Identify resident activities protected under the Fair Housing Act.
• Recognize actions that could be viewed as adverse or retaliatory.
• Distinguish legitimate lease enforcement from retaliation risk.
• Evaluate the importance of timing and consistency.
• Identify comments, emails, and notes that may suggest retaliatory intent.
• Apply policies consistently to residents who have complained about discrimination.
• Document legitimate, nondiscriminatory reasons for decisions.
• Recognize when to escalate concerns to compliance, senior management, or legal counsel.
• Develop practical safeguards for preventing retaliation allegations.

Who Should Attend

• Public Housing Staff
• Property Managers and Assistant Managers
• Occupancy Specialists
• Compliance Staff
• Property Management professionals responsible for income eligibility, file audits, move-ins, recertifications, or supervising staff who perform these functions

Speaker(s)

Tina M Austin

Tina Austin has been in the affordable housing industry for more than 18 years and currently serves as the CEO of Compliance One. Her experience ranges from being a property manager to the Vice President of Operations with Affordable Housing program compliance always being her passion. Known to many of her clients as the Compliance Coach and “Fixer”, Tina’s expertise is taking a non-compliant distressed property into a compliant model property. Her no-nonsense, personable style of training keeps the bottom-line objective to “Always protect the asset”. Tina is a part of several HUD Roundtable committees and sits on the boards of two non-profit organizations. Affordable Housing is dear to her heart as she believes everyone deserves to have decent, safe and stable housing.

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