Elevate Support: Mastering Service Coordination in Multifamily Housing
| Duration: 90 minutes | Speaker: Tina M Austin |
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ABOUT THE EVENT
Webinar Rescheduled: "Elevate Support: Mastering Service Coordination in Multifamily Housing" will now take place on March 19 at 3:00 PM ET (originally March 18 at 1:00 PM ET); your registration remains valid and the same Zoom link will be used.
Elevate Support: Mastering Service Coordination in Multifamily Housing is a practical, compliance-focused training designed for owners, agents, and housing professionals working in HUD-assisted multifamily properties. This session clarifies the role of service coordinators, explains HUD handbook and grant requirements, and provides best practices for confidentiality, documentation, and performance monitoring. Participants gain a clear understanding of how to operate effective, HUD-aligned service coordination programs that support resident stability while protecting funding and program integrity.
Why You Should Attend
Someone should attend this training because service coordination is highly regulated and frequently misunderstood, creating real compliance and funding risk for multifamily housing providers. This session gives participants clear, practical guidance on what HUD expects—from the service coordinator’s role and boundaries to confidentiality, documentation, and grant oversight—so they can avoid common mistakes that lead to findings, recaptured funds, or non-renewal of grants. Attendees walk away with a stronger understanding of how to run effective, resident-centered service coordination programs that support housing stability while protecting their property, funding, and reputation.
Areas Covered
Areas Covered
- HUD requirements and expectations for service coordinators in multifamily housing
- Roles, responsibilities, and limitations of service coordination versus property management
- Confidentiality, ethics, and conflict-of-interest standards in service coordination programs
- Documentation, recordkeeping, and reporting requirements tied to HUD funding and oversight
- Grant management, financial compliance, and HUD monitoring considerations
- Best practices for effective resident engagement, referrals, and program performance tracking
Who Should Attend
- Multifamily property owners and management agents of HUD-assisted housing
- Service coordinators and resident services staff working in elderly or disability-focused properties
- Compliance, asset management, and quality assurance professionals
- Executive directors, regional managers, and senior housing leadership
- Grant administrators and finance staff responsible for HUD service coordinator funding
- Nonprofit housing providers and organizations offering supportive services in multifamily housing
Tina M Austin
Tina Austin has been in the affordable housing industry for more than 15 years and currently serves as the CEO of Compliance One. Her experience ranges from being a property manager to the Vice President of Operations with Affordable Housing program compliance always being her passion. Known to many of her clients as the Compliance Coach and “Fixer”, Tina’s expertise is taking a non-compliant distressed property into a compliant model property. Her no-nonsense, personable style of training keeps the bottom-line objective to “Always protect the asset”. Tina is a part of several HUD Roundtable committees and sits on the boards of two non-profit organizations. Affordable Housing is dear to her heart as she believes everyone deserves to have decent, safe and stable housing.
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Testimonials
What people are saying about us
Kari Annen
Client
Elga was very engaging to listen and learn from. She gave good examples to follow.
Loretha
Client
It was a well done presentation. I like how everything that was shown to us helps us to be more organized and productive.
Maria
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Gwen was fantastic and the material was very informative.
Chris
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Dr. B Lynn did a great job presenting the information.
Elizabeth Jeffery
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The speaker was extremely knowledgeable. Speaker moved the program forward at a good pace. The time flew by.
Sarah Blanos
Client
The speaker was very interactive and made it fun.
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