Equal Access Matters: A Practical Guide to Disability-Focused Housing Investigations
| Duration: 90 minutes | Speaker: Tina M Austin |
Available On-Demand
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ABOUT THE EVENT
Equal Access Matters: A Practical Guide to Disability-Focused Housing Investigations is a 90-minute, hands-on training designed for affordable housing professionals who handle complaints, compliance reviews, and investigations. This session breaks down the fair housing, Section 504, ADA, and HUD PIH requirements that govern disability-related issues and translates them into clear, practical investigation steps. Through real-world case studies—such as assistance animals, live-in aides, and reasonable accommodation payment standards—participants learn how to identify the correct legal framework, gather the right evidence, and document findings that are consistent, defensible, and aligned with HUD guidance.
Why You Should Attend
This training is essential for affordable housing professionals who want to confidently and correctly handle disability-related complaints while reducing compliance and civil rights risk. It focuses on the issues most likely to trigger HUD findings—such as reasonable accommodations, assistance animals, live-in aides, and payment standard exceptions—and shows participants how to apply FHA, Section 504, ADA, and PIH guidance in real investigations. Attendees gain practical tools and clear frameworks to avoid common mistakes, document defensible findings, and ensure equal access while protecting their agency or organization from avoidable enforcement actions.
Areas Covered
- Overview of federal disability civil rights requirements in affordable housing, including the Fair Housing Act, Section 504, ADA, and key HUD PIH guidance.
- How to correctly identify and apply the appropriate regulations in disability-related complaints, such as reasonable accommodation, modification, accessibility, or effective communication.
- A practical, step-by-step approach to conducting disability-focused housing investigations from intake through final findings.
- Guidance on investigating high-risk issues like assistance animals, live-in aides, accessible units, and reasonable accommodation payment standard requests.
- Best practices for evidence collection and documentation that result in clear, defensible, HUD-aligned findings.
- Common compliance and investigation mistakes and proven strategies to avoid them.
Who Should Attend
Target Audience:
- PHA compliance staff, investigators, and supervisors
- Housing Choice Voucher and Public Housing program administrators and managers
- Affordable housing owners, agents, and property management staff working with HUD-assisted programs
- Fair housing, civil rights, and compliance professionals are responsible for complaint resolution and risk mitigation
- Legal, policy, and oversight staff who review or support disability-related housing decisions and investigations.
Tina M Austin
Tina Austin has been in the affordable housing industry for more than 15 years and currently serves as the CEO of Compliance One. Her experience ranges from being a property manager to the Vice President of Operations with Affordable Housing program compliance always being her passion. Known to many of her clients as the Compliance Coach and “Fixer”, Tina’s expertise is taking a non-compliant distressed property into a compliant model property. Her no-nonsense, personable style of training keeps the bottom-line objective to “Always protect the asset”. Tina is a part of several HUD Roundtable committees and sits on the boards of two non-profit organizations. Affordable Housing is dear to her heart as she believes everyone deserves to have decent, safe and stable housing.
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Gwen is ahead of the game in presenting what is needed in a timely way.
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The instructor is very professional and available for the attending students.
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Gwen is a very good teacher cause of all her years in the field.
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I learned the different levels of violations. Her experience is very evident. As long as I can retain the information, I will be on top of my game.
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The instructor was clear and concise. The course material was also clear and concise.
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After seeing a few different tutorials on the subject, this is the first one that included real-world "heads up" advice for getting the most out of the pivot table environment. The presenter was Extremely knowledgeable.
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