What You Say - and How You Say It - Matters: Fair Housing Mistakes That Lead to Lawsuits

Feb 10	01:00 PM ET / 12:00 PM CT / 11:00 AM MT / 10:00 AM PT
	Duration: 60 minutes	Speaker: Doug Chasick

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ABOUT THE EVENT

One Wrong Word Could Cost You Everything!

Every phone call. Every property tour. Every email response. They're all opportunities to welcome great residents—or create fair housing violations that could result in costly lawsuits, federal investigations, and damage to your property's reputation.

The reality? Most fair housing violations happen unintentionally, through seemingly harmless comments that property managers make every single day. And "Tester" activity is on the rise, with many Fair Housing claims focusing on linguistic profiling and subtle steering.

So are you accidentally inviting a Fair Housing complaint? In today’s world of property management, a "helpful" suggestion or a casual comment can be the difference between a successful lease and a six-figure lawsuit. It’s not just about what you say—it’s about the subtle nuances of your language, your tone, and your consistency.

Whether you are navigating a request for an assistance animal or simply describing a courtyard to a prospect, the words you choose have legal weight.

Areas Covered

The Power of "Consistent Scripting"
Avoiding "Steering" Through Descriptions
The "Reasonable Accommodation" Dialogue
Navigating Familial Status Questions like the "Safety" trap
Avoiding Linguistic Profiling on the Phone
Assistance Animals vs. Pets in conversations and documentation

Learning Objectives

Differentiate Between Property Features and Resident Profiles
Standardize Information Delivery to Prevent "Disparate Treatment"
Respond Appropriately to Accommodation and Modification Requests
Master the "Interactive Process" for Reasonable Accommodations
Recognize and Avoid Subtle "Steering" Language
Apply Professional De-escalation in Fair Housing Disputes
Apply Compliant Communication Standards

Who Should Attend

Community Manager/Director, Multi-site Manager (Area, Regional), Leasing Managers, Leasing Professionals, Maintenance/Service Managers, Maintenance/Service Staff, Training, HR and Compliance Professionals.

Handouts & Reference Material

A PDF copy of the presentation will be available for download

Speaker(s)

Doug Chasick

Doug Chasick, CPM®, CAPS, Adv. RAM, SLE, That Fair Housing Guy™, is the former President of the Fair Housing Institute, Inc. With more than 46 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments. Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A Senior Instructor member of the NAAEI Faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques”, and a co-author of the joint IREM & NAAEI “Fair Housing and Beyond” course. He is a licensed Real Estate Broker in Florida, a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the NAAEI Apartment Career & Education award.

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