Mastering Difficult Conversations with Confidence and Clarity

Navigating tough conversations is one of the most critical—and often most uncomfortable—skills in the workplace. Whether addressing performance issues, resolving team conflicts, delivering constructive feedback, or negotiating sensitive topics, the ability to approach these discussions with confidence and clarity can make the difference between breakdowns and breakthroughs.

This highly interactive course equips participants with the mindset, strategies, and practical tools to engage in difficult conversations that build trust, strengthen relationships, and drive positive outcomes. Participants will learn how to manage emotions (their own and others’), reframe conflict as an opportunity for growth, and apply proven communication techniques to address challenges with professionalism and empathy.

Through real-world scenarios, role-play, and guided reflection, participants will leave with the confidence to handle difficult conversations directly, without avoidance or escalation—transforming potential points of friction into moments of connection and clarity.

Learning Objectives

By the end of this program, participants will be able to:

• Recognize the common barriers that make conversations difficult and learn strategies to overcome them.
• Apply frameworks for structuring challenging conversations in a clear, respectful, and solution-focused way.
• Develop emotional intelligence to stay calm under pressure and respond thoughtfully instead of reactively.
• Practice active listening to fully understand the other person’s perspective and create mutual respect.
• Use assertive communication to express concerns, set boundaries, and deliver feedback with confidence.
• Transform conflict into collaboration by focusing on shared goals and building accountability.

Areas Covered

• The psychology of difficult conversations: why they feel threatening
• Preparing for success: mindset, clarity of message, and desired outcomes
• Language that reduces defensiveness and promotes openness
• The role of body language, tone, and timing
• Conflict styles and how to adapt communication accordingly
• Turning tension into trust: reframing conflict as opportunity
• Strategies for follow-up and accountability after the conversation

Who Should Attend

Ideal for managers, team leaders, HR professionals, and anyone looking to improve their communication skills, this webinar will leave you empowered to face difficult conversations head-on—and achieve better outcomes.

Speaker(s)

Char Newell

Char Newell is a seasoned workforce strategist and the Founder of Your Healthy Reality, bringing 18 years of HR leadership experience across government, education, and private sectors. Her expertise lies in leadership/management development, building high performing teams, and professional development, with a focus on helping leaders elevate their influence, empower teams, and cultivate inclusive, high-performing cultures. Char is the creator of Strengthening My Leadership Impact, a signature leadership training program that equips both emerging and experienced leaders with the tools to lead with confidence, foster collaboration, and drive organizational success. The training is paired with a published workbook that reinforces learning through practical exercises and real-world application, making it a powerful resource for sustainable leadership growth. In addition to her work in leadership development, Char has led workforce strategies through high-volume mergers and acquisitions, providing guidance on talent integration, cultural alignment, and leadership transitions during organizational change.

CEUs

The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.

Credits: 1.5

Compliance Prime is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for PDC(s) for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org

Credits: 1.5

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