Don't Let Drama Move In: Managing Angry Residents with Ease
| Duration: 90 minutes | Speaker: Joseph Henry |
Available On-Demand
PURCHASE OPTIONS
ABOUT THE EVENT
Dealing with angry or frustrated residents is one of the toughest parts of property management - but it doesn’t have to turn into chaos. This insightful webinar will equip you with proven strategies to calm tense situations, uncover the root cause of resident frustration, and maintain professionalism under pressure.
Learn how to approach difficult interactions with empathy and confidence, turning potential conflicts into opportunities to strengthen trust and communication. Whether you manage affordable housing or market-rate properties, this session will give you the practical tools to keep the peace and protect your community’s reputation.
Learning Objectives:
- Learn how to defuse a difficult situation with residents calmly and effectively.
- Understand what the resident really wants—beyond their words and emotions.
- Discover where customer service truly begins and how it shapes every resident interaction.
- Recognize common triggers of resident anger and how to prevent escalation before it starts.
- Master communication techniques that foster understanding and cooperation.
- Learn what not to say when emotions run high—and what to say instead.
- Explore real-life examples and best practices to handle even the most challenging personalities with professionalism.
Who Should Attend:
This webinar is designed for:
- Property Managers and Assistant Managers
- Leasing Consultants and On-Site Staff
- Affordable Housing Professionals
- Compliance Officers and Housing Coordinators
- Maintenance Supervisors and Frontline Employees
- Anyone who interacts directly with residents or applicants
Joseph Henry
Joseph Henry brings 38 years of experience to the Affordable Housing industry. Starting as a maintenance person and advancing to Director of one of the largest management companies in the Nation, Joe brings a real-life perspective to why we do what we do.
Why You Should Subscribe?
Unlimited Live and On-Demand Courses
Watch all live or recorded webinars (up to 120 minutes long). Get instant access to a library of more than 500 high quality courses presented by best-in-class presenters.
CEUs: PAYROLLORG, CPE, SHRM and HRCI Credits
Fulfil your recertification requirements by earning CEUs from PAYROLLORG, CPE, SHRM and HRCI.
Free Access to Course Materials
Each program comes with Additional Course Materials, which you can download and read anytime.
Additional Discounts
Get flat 20% discount on Premium Product Category like, Long Hour Webinars.
Call Now At
888-527-3477
Email Us At
Testimonials
What people are saying about us
Steve
Client
Learning the importance of REAC due to I am a new Property Manager this is very helpful.
Angelique Luzader
Client
I feel much more prepared to do my job. Thank you so much. Speaker provided Clear concise information, she was extremely knowledgeable.
Donald
Client
The presenter was knowledgeable and answered questions along the way and after.
Ronald
Client
The instructor was clear and concise. The course material was also clear and concise.
Cristina
Client
The instructor is very professional and available for the attending students.
Mark
Client
Great explanations and discussion.
Get Unlimited Webinars, Starting $799 only!
- Unlimited Live and On-Demand Webinars (Up to 120 Minutes Long)
- Unlimited Course Materials
- CEUs: PAYROLLORG, CPE, SHRM and HRCI
- 20% Discount on Long Hour Webinars
- Certificate of Participation
Choose Membership
Similar Events
Aug 14th 2025 @ 01:00 PM ET
Verification Methods and Best Practices, Including HOTMA Changes
Oct 15th 2020 @ 01:00 PM ET
Balancing Work and Life in a Virtual World
Sep 08th 2020 @ 12:00 PM ET
W-9 & 1099 Update (including the new Form 1099-NEC)
Aug 13th 2019 @ 01:00 PM ET
New Overtime Rules for Salaried Employees
Event Calendar
Our Accreditation Partner
PAYMENT
100% secure payments. All major credit and debit cards are accepted.
