Fair Housing Fifteen: Facts, Fixes, and FAQs

What are the most common Fair Housing questions - and how do you answer them with confidence?

In this fast-paced, interactive session, we tackle the top 15 questions that matter most to your team.

Each question will be introduced with a participant poll, followed by a clear explanation, practical guidance, and real-world examples from the instructor. You bring the curiosity - we bring the clarity.

Top 15 Questions

1. Fair housing law prohibits apartment communities from denying housing to anyone who's a member of a protected class.
2. A community could be accused of discrimination just from the way it handles phone calls or emails from prospects.
3. Leasing agent "protecting" a couple by steering them away from a unit due to racial concerns.
4. Prospect asks about the racial/ethnic makeup of residents.
5. Only legal immigrants are protected under federal fair housing law.
6. Community bans strong spices like curry due to odor complaints.
7. Rumors of employee pressuring female residents for "dates" in exchange for favors.
8. Rejecting an applicant due to history of domestic disturbances.
9. Sexual orientation and fair housing complaints.
10. Pregnant applicant looking at a studio (familial status).
11. Steering families with children to certain units.
12. Rule banning children from playing outside.
13. Requests for exceptions to rules due to disability = reasonable accommodation.
14. Guide dog exceeding pet weight restriction.
15. Ads describing units as “Perfect for singles!” or “Ideal for empty-nesters.”

Speaker(s)

Gwen Volk

Gwen Volk has worked in the affordable housing industry since 1983. She has been president and CEO of a Midwest property management company and chief compliance officer over a Dallas firm’s national portfolio. She has a Master’s degree in Business and is a Certified Property Manager through the Institute of Real Estate Management. Gwen holds certifications as a National Affordable Housing Professional – Executive Level, Specialist in Housing Credit Management, Housing Credit Certified Professional, Certified Professional of Occupancy, and in Fair Housing Compliance and has been a servant leader in the AHMAs, NAHMA and IREM throughout her career. Gwen is a nationally recognized expert in the tax credit, bond, HOME, and Section 8 programs and enjoys helping agents, owners, and managers make sense of it all.

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