Dealing with Difficult Residents: Stay Calm, Create Peace

Duration: 60 minutes

Speaker: Anne Sadovsky

Available On-Demand

PURCHASE OPTIONS

Individual Purchase Options
On-Demand Available On-Demand. Watch the webinar recording multiple times for 30 days.	$189
Recording Download link will be emailed for single user access with handouts. Available in 3-5 business days, after Live Event. Never Expires.	$219
Transcript (PDF) PDF transcript of webinar with handouts will be emailed. Available in 7-10 business days, after Live Event. Never Expires.	$179

Group Purchase Options
Recording With License to Share Download link will be emailed with a license to share within the organization. Available in 3-5 business days, after Live Event. Never Expires.	$999	Select

ABOUT THE EVENT

Did you know that 75% of employees leave their jobs because of issues with another person? Or that 68% of customers stop doing business with a company due to perceived rudeness or lack of interest from staff? Conflict has become a $4 billion-a-year challenge, with over 20 million cases reaching courtrooms annually. Don’t miss this invaluable session with industry expert Anne Sadovsky, who will share insights on how real-life situations demand critical thinking and sound decision-making.

Areas Covered

Why is conflict resolution so important?
why can’t we get along?
The Likeability Factor
Understand People at Their Worst
Getting from conflict to resolution
How we are evaluated by our residents and team members
You will become more likable and a peacemaker, not only to others but to yourself.
Loss of productivity, emotional unrest, loss of relationships
You will learn usable techniques and how to calm people during these trying times.
Improve your communication/people skills and keep the peace.
It is also a matter of your safety.

Who Should Attend

Owner/Operators
Management Company Executives
Regional Supervisors
On-site Property Managers and Assistants
Leasing Team
Maintenance Techs

Speaker(s)

Anne Sadovsky

Anne Sadovsky has been in the apartment industry five decades and is a former V P of Marketing and Education for Lincoln Property Company. Her credentials include NAAEI Advanced Facilitator, CAM, and CAPS. She is a contributing writer for many publications, had earned a Texas Real Estate license and certified Speaking credentials from the National Speakers Association. She was named one of the top trainers in the industry by MultiHousing News and both the Brainstorming Conference and the Apartment Association of Greater Dallas have honored Anne with Legends Awards.

Anne has chaired and served on many education committees for major conferences. She has coauthored several books and has flown over three million miles sharing her knowledge and wit, and her success story has been featured in many national magazines including Money, Texas Business and Ladies Home Journal. Anne is multifaceted, offers many topics, shares skills and tools that are life changing, common sense, high energy, fun but no nonsense.

Anne lives in Dallas with her favorite husband, two funny Chiweinies and two very talkative parrots.

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