Drop The Drama Curtain: Dealing with Bad Actors

Duration: 60 minutes

Speaker: Maria Pietroforte

CREDITS:

Available On-Demand

PURCHASE OPTIONS

Individual Purchase Options
On-Demand Available On-Demand. Watch the webinar recording multiple times for 30 days.	$179
Recording Download link will be emailed for single user access with handouts. Available in 3-5 business days, after Live Event. Never Expires.	$199
Transcript (PDF) PDF transcript of webinar with handouts will be emailed. Available in 7-10 business days, after Live Event. Never Expires.	$169

Group Purchase Options
Recording With License to Share Download link will be emailed with a license to share within the organization. Available in 3-5 business days, after Live Event. Never Expires.	$599	Select

ABOUT THE EVENT

In today's fast-paced and often stressful work environment, common courtesy and good manners can sometimes feel like relics of the past. Many of us have faced situations where someone raises their voice, becomes confrontational, or otherwise acts out. These encounters can be uncomfortable and unsettling for everyone involved. But how do you handle such challenging behavior effectively? Do you unknowingly escalate the situation?

In this session, you will learn vital strategies for managing interactions with negative and difficult individuals. You will uncover how to maintain your composure and confidence when responding to critical, angry, or simply rude customers, colleagues, or subordinates. With these tools, you can defuse drama and protect your peace of mind.

Learning Objectives

Master the art of de-escalation
Identify triggers
Types of challenging behaviors
Enhance communication skills
Practical approaches to resolving conflicts
Managing stress and maintaining a healthy mindset
Prioritize self-care

Areas Covered

Identification of difficult behaviors
Recognizing triggers
Effective communication strategies
Emotional intelligences and self-regulation
Setting boundaries
Conflict resolution techniques
Self-care and resilience building

Who Should Attend?

Managers
HR Professionals
Team Leaders
President
Supervisors
Owners

Speaker(s)

Maria Pietroforte

With three decades of expertise in multifamily, Maria Pietroforte offers a distinctive combination of leadership, foresight, and expertise. She has held influential positions as President of Tribute Properties, Move.com (Rentnet.com), Kettler, and E&S Ring, successfully elevating these companies to the forefront of their industries. Her achievements include establishing strong brand identities, fostering stellar reputations, and driving substantial revenue growth. Maria is renowned within the multifamily sector not only for her infectious positive energy but also for her unwavering commitment to prioritizing people. She specializes in transforming work environments into hubs where individuals are actively engaged, appreciate one another, and communicate openly, ultimately enhancing both performance and company culture. Maria holds a Bachelor of Science in Business Administration from Arizona State University. She boasts an impressive list of certifications, including Certified Property Manager, Certified Defense Property Manager, Advanced Facilitator, and NAAEI faculty member. Whether you require a charismatic keynote speaker, a dedicated strategic consultant, an enthusiastic trainer, or a seasoned marketing expert, I would be honored to offer my expertise and support to your endeavors!

CEUs

The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.

Credits: 1.0

Compliance Prime is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for PDC(s) for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org

Credits: 1.0

Unlimited Webinars

Access Unlimited Webinars

SUBSCRIBE NOW

Why You Should Subscribe?

Unlimited Live and On-Demand Courses

Watch all live or recorded webinars (up to 120 minutes long). Get instant access to a library of more than 500 high quality courses presented by best-in-class presenters.

CEUs: APA, CPE, SHRM and HRCI Credits

Fulfil your recertification requirements by earning CEUs from APA, CPE, SHRM and HRCI.

Free Access to Course Materials

Each program comes with Additional Course Materials, which you can download and read anytime.

Additional Discounts

Get flat 20% discount on Premium Product Category like, Long Hour Webinars.

SUBSCRIBE NOW

Call Now At

888-527-3477

Email Us At

help@complianceprime.com

Industries: Human Resource, HR Compliance, Performance Management

Testimonials

What people are saying about us

Josephine

Client

Gwen is a very good teacher cause of all her years in the field.

Elizabeth Jeffery

Client

The speaker was extremely knowledgeable. Speaker moved the program forward at a good pace. The time flew by.

Maria

Client

Gwen was fantastic and the material was very informative.

Cristina

Client

The instructor is very professional and available for the attending students.

David

Client

The instructor's ability to explain different findings and her ability to relate to them. Her knowledge and experience are game-changer and will help us keep a high score.