Building Bridges, Not Walls: The Power of Effective Conflict Management

Duration: 60 minutes

Speaker: Audrey Halpern

CREDITS:

Available On-Demand

PURCHASE OPTIONS

Individual Purchase Options
On-Demand Available On-Demand. Watch the webinar recording multiple times for 30 days.	$179
Recording Download link will be emailed for single user access with handouts. Available in 3-5 business days, after Live Event. Never Expires.	$199
Transcript (PDF) PDF transcript of webinar with handouts will be emailed. Available in 7-10 business days, after Live Event. Never Expires.	$169

Group Purchase Options
Recording With License to Share Download link will be emailed with a license to share within the organization. Available in 3-5 business days, after Live Event. Never Expires.	$599	Select

ABOUT THE EVENT

As part of dealing with others, you need to convince them with your ideas, while at the same time understand their concern and point of view. As a result, managing conflicts efficiently is a skill everyone must have. Each of us has a preferred style for resolving conflicts influenced by our personality and experiences dealing with situations in the past. However not all conflicts situations are the same. If you were to limit yourself to just one method of resolutions you are likely to encounter difficulties where that style might be inappropriate.

Topic Background

It is difficult to fight fair when we are fighting angry; we feel threatened and often our emotions block our good judgements. Fortunately, there are rules we can learn to fight fair in a real conflict situation. By learning these rules we can become capable conflict-solvers.

Why You Should Attend

There are many ways to avoid and resolve conflicts. However most of the methods are designed as a cure as they try to fix the conflict once it starts. When it comes to preventing conflicts in the workplace, you can achieve prevention that help to create an environment that everyone tries to contribute to and is aware of the dangers of conflicts to avoid the unhealthy ones, and also aware of the benefits of certain conflicts to take advantage of the creativity they may bring.

Learning Objectives

Identify your preferred style for resolving conflicts.
Learn about the five basic styles that revolve around the degree of power and the degree of involvement.
Understand about what conflicts are all about and the sources of conflict
Learn more about the stages of conflict and what you can do in each to
Conflict versus confrontation what are the differences
How to get to a win-win for both parties
Understand the role that emotions play in conflict situations and what you can do.

Areas Covered

Develop strategies for dealing with conflict
Learn a conflict resolution model
Learn potential benefits of conflict when properly handled
Become more confident in handling interpersonal and common workplace conflict situations
Become aware of the different styles , outcomes and levels of conflict

Who Should Attend

Professionals and managers who are looking to enhance their abilities to handle difficult situations and conversations in a productive way.

Speaker(s)

Audrey Halpern

Audrey Halpern has had an exemplary 20+yr career developing customized employee soft skills training programs and facilitation. She is a faculty member of theAMA- American Management Association

CEUs

The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.

Credits: 1.0

Compliance Prime is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for PDC(s) for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org

Credits: 1.0

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