Building Bridges, Not Walls: The Power of Effective Conflict Management
| Duration: 60 minutes | Speaker: Audrey Halpern |
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ABOUT THE EVENT
As part of dealing with others, you need to convince them with your ideas, while at the same time understand their concern and point of view. As a result, managing conflicts efficiently is a skill everyone must have. Each of us has a preferred style for resolving conflicts influenced by our personality and experiences dealing with situations in the past. However not all conflicts situations are the same. If you were to limit yourself to just one method of resolutions you are likely to encounter difficulties where that style might be inappropriate.
Topic Background
It is difficult to fight fair when we are fighting angry; we feel threatened and often our emotions block our good judgements. Fortunately, there are rules we can learn to fight fair in a real conflict situation. By learning these rules we can become capable conflict-solvers.
Why You Should Attend
There are many ways to avoid and resolve conflicts. However most of the methods are designed as a cure as they try to fix the conflict once it starts. When it comes to preventing conflicts in the workplace, you can achieve prevention that help to create an environment that everyone tries to contribute to and is aware of the dangers of conflicts to avoid the unhealthy ones, and also aware of the benefits of certain conflicts to take advantage of the creativity they may bring.
Learning Objectives
- Identify your preferred style for resolving conflicts.
- Learn about the five basic styles that revolve around the degree of power and the degree of involvement.
- Understand about what conflicts are all about and the sources of conflict
- Learn more about the stages of conflict and what you can do in each to
- Conflict versus confrontation what are the differences
- How to get to a win-win for both parties
- Understand the role that emotions play in conflict situations and what you can do.
Areas Covered
- Develop strategies for dealing with conflict
- Learn a conflict resolution model
- Learn potential benefits of conflict when properly handled
- Become more confident in handling interpersonal and common workplace conflict situations
- Become aware of the different styles , outcomes and levels of conflict
Who Should Attend
Professionals and managers who are looking to enhance their abilities to handle difficult situations and conversations in a productive way.
Audrey Halpern
Audrey Halpern has had an exemplary 20+yr career developing customized employee soft skills training programs and facilitation. She is a faculty member of theAMA- American Management Association
The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.
Credits: 1.0
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Credits: 1.0
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Testimonials
What people are saying about us
Lucious Cameron
Client
The subject matter was very interesting and the instructor was well informed. Content of the webinar was Very Helpful!
Tara
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Presenter was super thorough and gave me pics to see what we were talking about.
Daniel
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I finally understand how the effective date of actions affects discrepancies.
Bebe
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After seeing a few different tutorials on the subject, this is the first one that included real-world "heads up" advice for getting the most out of the pivot table environment. The presenter was Extremely knowledgeable.
Maria Glezos
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I thought it was well organized, comprehensive and the speaker was an effective communicator.
Katie
Client
I learned the different levels of violations. Her experience is very evident. As long as I can retain the information, I will be on top of my game.
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