Recorded Webinar

Management and Occupancy Review Part I & II: The MOR you know is Better!

Duration: 360 minutes Speaker: Tina M Austin

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Transcript (PDF)
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Part I: Feb 15th, 12-3 pm ET
Part II: Feb 16th, 12-3 pm ET

Management and Occupancy Reviews provides an in-depth understanding of the process used by HUD staff and Contract Administrators in conducting HUD-mandated Management and Occupancy Reviews (MOR). The training reviews MOR guidelines and regulations and their relevance to the MOR process and examines the common errors that lead to poor performance on MORs by both management staff and contract administrator staff. MOR Training is for property management, HUD, and contract administrator staff who want to understand the details of MOR and how they can be used to improve property performance and conditions.??

Why You Should Attend:

Management and Occupancy Reviews are conducted by HUD and Contract Administrators as part of an annual assessment of management performance and property compliance with HUD guidelines and regulations. Our MOR Training provides a thorough examination of precisely what a reviewer will be inspecting during the review and explores the common errors that lead to poor MOR scores.  Your property cannot improve until you know the problems and their solutions. This course is taught with practical experience. They can help you pinpoint the causes of potential issues before they arise. This course will help you become a proactive professional with strong property performance.  Preparing for a HUD Management Review requires constant vigilance and a focus on understanding those items which are included in the HUD 9834 Form, and how you can prepare for your next MOR with an Above Average as your goal.

Areas Covered:

Topics Covered:

  • MOR Steps and Categories with a focus on Category E on the HUD 9834 Form "Occupancy and Leasing"
  • A Review of Resident File Checklist used by Contract Administrators (CA) when reviewing tenant files
  • Available documents that must be on hand during a MOR
  • Understanding MOR Ratings
  • Tips to prepare for MOR
  • Common Findings noted in MORs
  • Responding to MORs

Who Should Attend:

Target Audience:

  • Property Owners
  • Property Managers
  • Public Housing Occupancy Specialists
  • Compliance Staff
  • Contract Administrators
Property Management positions who are responsible for application processing, overseeing affordable housing units. 
Tina M Austin

Tina Austin has been in the affordable housing industry for more than 15 years and currently serves as the CEO of Compliance One. Her experience ranges from being a property manager to the Vice President of Operations with Affordable Housing program compliance always being her passion. Known to many of her clients as the Compliance Coach and “Fixer”, Tina’s expertise is taking a non-compliant distressed property into a compliant model property. Her no-nonsense, personable style of training keeps the bottom-line objective to “Always protect the asset”. Tina is a part of several HUD Roundtable committees and sits on the boards of two non-profit organizations. Affordable Housing is dear to her heart as she believes everyone deserves to have decent, safe and stable housing.

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Subjects: HUD Waiting List


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Gwen is a very good teacher cause of all her years in the field.



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Learning the importance of REAC due to I am a new Property Manager this is very helpful.

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I feel much more prepared to do my job. Thank you so much. Speaker provided Clear concise information, she was extremely knowledgeable.

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The subject matter was very interesting and the instructor was well informed. Content of the webinar was Very Helpful!

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