Waiting List Management (Public Housing): I'm Still Waiting

Duration: 90 minutes Speaker: Tina M Austin

Available On-Demand


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Available On-Demand. Watch the webinar recording multiple times for 30 days.
Download link will be emailed for single user access with handouts. Available in 3-5 business days, after Live Event. Never Expires.
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PDF transcript of webinar with handouts will be emailed. Available in 7-10 business days, after Live Event. Never Expires.
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Download link will be emailed with a license to share within the organization. Available in 3-5 business days, after Live Event. Never Expires.

Managing a waitlist can be challenging without adding preferences and special circumstances.  Across the nation public housing agencies have long waiting list with minimal movement.  One of the main questions I get asked is, how do we manage this site based wait list? This training will explore the management of admissions waiting list and how to maintain accurate records. A comprehensive discussion on applying for admissions, opening, and closing the wait list, family outreach tools, refreshing, purging and maintaining waitlist content and placement on the waiting list.

Why You Should Attend:

Maintaining accurate waiting lists can be a challenge.  This training will give you tools on how to maintain accurate records of applicants applying for Public Housing and other Affordable Housing Communities.  It teaches on-site staff, managing agents and owners the proper way to open and close a site based waiting list, how to refresh, purge and accurate placement. 
Areas Covered:
  • Tenant Selection Plans
  • How to Open and Close the Waiting List
  • Family Outreach
  • Maintaining the Waiting List
  • Refreshing and Retaining and Eligible placement on a Site-based Waiting List
  • Purging and Permanent Placement
  • Updating Applicant Status while waiting 

Who Should Attend:

  • Property Owners
  • Property Managers
  • Public Housing Occupancy Specialists
  • Compliance Staff
  • Anyone accepting applications for housing
Property Management positions who are responsible for application processing, and overseeing affordable housing units. 
Tina M Austin

Tina Austin has been in the affordable housing industry for more than 15 years and currently serves as the CEO of Compliance One. Her experience ranges from being a property manager to the Vice President of Operations with Affordable Housing program compliance always being her passion. Known to many of her clients as the Compliance Coach and “Fixer”, Tina’s expertise is taking a non-compliant distressed property into a compliant model property. Her no-nonsense, personable style of training keeps the bottom-line objective to “Always protect the asset”. Tina is a part of several HUD Roundtable committees and sits on the boards of two non-profit organizations. Affordable Housing is dear to her heart as she believes everyone deserves to have decent, safe and stable housing.

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Subjects: HUD Waiting List


What people are saying about us



I learned the different levels of violations. Her experience is very evident. As long as I can retain the information, I will be on top of my game.

Sarah Blanos


The speaker was very interactive and made it fun.

Brittany Brown


The instructor was awesome! Very informative, Extremely knowledgeable



I finally understand how the effective date of actions affects discrepancies.



The instructor is very professional and available for the attending students.

Lucious Cameron


The subject matter was very interesting and the instructor was well informed. Content of the webinar was Very Helpful!

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