Effective Communication: An Essential Business Competency

Duration: 90 minutes Speaker: Pete Tosh

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Leaders need to be continually aware of the following critical communication axioms:

  • It is impossible to not communicate
  • Messages include content & the relationship between the people communicating
  • Nonverbals most often communicate the message
  • The skill of the communicators impacts the outcome
  • And there are two views of successful communication:
  • When both parties have the same understanding
  • When both parties are willing to communicate again.

Why You Should attend:

Leaders must be effective communicators in order to:

  • Understand the needs of employees, customers & suppliers
  • Coordinate & engage others
  • Ensure that key tactics & strategies are understood

Leaders can’t lead effectively - if they don’t communicate effectively.

Areas Covered:

I Why Communication is a Challenge for All Leaders
  • How senders’ intentions & receivers’ interpretations are impacted by many ‘filters’ which can aid or detract

II All Communication Should Have a Goal

  • Why all communication should have a goal of either encouraging, questioning or informing

III Communicating Daily through Coaching & Counseling

  • Leadership & the Principles of Daily Feedback
  • When & how to Coach & when & how to Counsel
  • Counseling guidelines & a format
  • Using FOSA to document counseling conversations

IV Being An Active Listener

  • Why listening is such a challenge
  • Common reasons why we don’t listen
  • Why leaders should work to become better listeners
  • Three keys to effective listening
  • Ten listening tips 

Who Should Attend:

  • Leaders
  • Manager
  • Supervisor 
Pete Tosh

Pete Tosh is Founder of The Focus Group, a management consulting and training firm in Macon, Ga. that assists organizations in sustaining profitable growth through four core disciplines: • Maximizing Leadership Effectiveness • Strategic Planning • Implementing Strategic HR Initiatives • Enhancing Customer Loyalty The Focus Group has provided these consulting and training services to manufacturing and service organizations across the U.S., Canada, Europe, and the Middle East. Pete has worked closely with the leadership teams of organizations such as Exxon, Brinks, EMC, State Farm, Marriott, N.C.I. YKK and Freddie Mac Prior to founding his own firm 25 years ago, Pete had 15 years of experience in Human Resource and Quality functions holding leadership positions to include the V.P. of Human Resources and Quality. Pete is co-author of Leading Your Organization to the Next Level: the Core Disciplines of Sustained Profitable Growth. Pete holds a B.A. degree in Psychology from Emory and Henry College and Masters degrees in both Business Administration and Industrial Psychology from Virginia Commonwealth University.


The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.

Credits: 1.5


Compliance Prime is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for PDC(s) for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org

Credits: 1.5

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