Effective Communication: An Essential Business Competency

Duration: 90 minutes

Speaker: Pete Tosh

CREDITS:

Available On-Demand

PURCHASE OPTIONS

Individual Purchase Options
On-Demand Available On-Demand. Watch the webinar recording multiple times for 30 days.	$179
Recording Download link will be emailed for single user access with handouts. Available in 3-5 business days, after Live Event. Never Expires.	$199
Transcript (PDF) PDF transcript of webinar with handouts will be emailed. Available in 7-10 business days, after Live Event. Never Expires.	$169

Group Purchase Options
Recording With License to Share Download link will be emailed with a license to share within the organization. Available in 3-5 business days, after Live Event. Never Expires.	$599	Select

ABOUT THE EVENT

Overview:

Leaders need to be continually aware of the following critical communication axioms:

It is impossible to not communicate
Messages include content & the relationship between the people communicating
Nonverbals most often communicate the message
The skill of the communicators impacts the outcome
And there are two views of successful communication:
When both parties have the same understanding
When both parties are willing to communicate again.

Why You Should attend:

Leaders must be effective communicators in order to:

Understand the needs of employees, customers & suppliers
Coordinate & engage others
Ensure that key tactics & strategies are understood

Leaders can’t lead effectively - if they don’t communicate effectively.

Areas Covered:

I Why Communication is a Challenge for All Leaders

How senders’ intentions & receivers’ interpretations are impacted by many ‘filters’ which can aid or detract

II All Communication Should Have a Goal

Why all communication should have a goal of either encouraging, questioning or informing

III Communicating Daily through Coaching & Counseling

Leadership & the Principles of Daily Feedback
When & how to Coach & when & how to Counsel
Counseling guidelines & a format
Using FOSA to document counseling conversations

IV Being An Active Listener

Why listening is such a challenge
Common reasons why we don’t listen
Why leaders should work to become better listeners
Three keys to effective listening
Ten listening tips

Who Should Attend:

Leaders
Manager
Supervisor

Speaker(s)

Pete Tosh

Pete Tosh is Founder of The Focus Group, a management consulting and training firm in Macon, Ga. that assists organizations in sustaining profitable growth through four core disciplines: • Maximizing Leadership Effectiveness • Strategic Planning • Implementing Strategic HR Initiatives • Enhancing Customer Loyalty The Focus Group has provided these consulting and training services to manufacturing and service organizations across the U.S., Canada, Europe, and the Middle East. Pete has worked closely with the leadership teams of organizations such as Exxon, Brinks, EMC, State Farm, Marriott, N.C.I. YKK and Freddie Mac Prior to founding his own firm 25 years ago, Pete had 15 years of experience in Human Resource and Quality functions holding leadership positions to include the V.P. of Human Resources and Quality. Pete is co-author of Leading Your Organization to the Next Level: the Core Disciplines of Sustained Profitable Growth. Pete holds a B.A. degree in Psychology from Emory and Henry College and Masters degrees in both Business Administration and Industrial Psychology from Virginia Commonwealth University.

CEUs

The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.

Credits: 1.5

Compliance Prime is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for PDC(s) for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org

Credits: 1.5

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