I Broke a Rule in the Lease – What Lease? How to Manage Residents Who Don’t Play by the Rules!

Aug
11
01:00 PM ET / 12:00 PM CT / 11:00 AM MT / 10:00 AM PT
Duration: 60 minutes Speaker: Doug Chasick

Days
Hours
Mins
Secs

This webinar will be recorded, hence will be available on-demand later.

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Live webinar access with handouts. Access notification 48 hrs before Event via email.
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Recording
Download link will be emailed for single user access with handouts. Available in 3-5 business days, after Live Event. Never Expires.
$219
Transcript (PDF)
PDF transcript of webinar with handouts will be emailed. Available in 7-10 business days, after Live Event. Never Expires.
$179
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$299
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$349
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Up to 5 Attendees
Live webinar access with handouts for group. Access notification 48 hrs before Event via email.
$749
Up to 10 Attendees
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$1199
Recording With License to Share
Download link will be emailed with a license to share within the organization. Available in 3-5 business days, after Live Event. Never Expires.
$799
ABOUT THE EVENT

Overview:

Although we usually think about fair housing compliance when talking about leasing, collections and evictions, fair housing compliance affects everything we do, every day, in every part of managing the customer experience. In recent years, HUD and the DOJ have focused more attention on harassment and resident-on-resident disputes. With tempers and attention spans getting shorter while the wait for parts and materials gets longer, it is imperative that we enforce all policies and rules consistently and in compliance with fair housing laws.

Areas Covered:

  • Effective onboarding of residents and employees
  • Know the lease
  • House rules and resident handbooks
  • Policy manuals
  • Doing the right thing or doing things right
  • Discretion and consistency: mutually exclusive?
  • Warnings and non-monetary defaults
  • How to document non-compliance
  • How to manage the most common lease violation issues including unauthorized animals, parking, additional occupants, noise, hoarding, subleasing and harassment.

Learning Objectives:

  • Examine the difference between equal treatment and treating everyone the same.
  • Identify the critical elements of onboarding residents
  • Assessing the enforceability of your policies and rules
  • Administering lease clauses, house rules and policies while complying with fair housing laws
  • How to produce effective documentation that can be used in the defense of allegations of discrimination.

Who Should Attend:

  • Community Manager/Director
  • Multi-site Manager (Area, Regional)
  • Leasing Professionals
  • Training and HR Professionals

Handouts & Reference Material:

A PDF copy of the presentation will be available for download along with a Reference Guide containing resources.
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Doug Chasick

Doug Chasick, That Fair Housing Guy™, is the former President of the Fair Housing Institute, Inc. With more than 45 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments, and more than 8 million square feet of commercial, retail and industrial properties. Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A Senior Instructor member of the NAAEI Faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques”, and a co-author of the joint IREM & NAAEI “FHS 201: Fair Housing and Beyond” course. He is a licensed Real Estate Broker in Florida, a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the NAAEI Apartment Career & Education award and the Legends of the Industry award from Multifamily Professional.

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Subjects: Construction

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