I Broke a Rule in the Lease – What Lease? How to Manage Residents Who Don’t Play by the Rules!

Duration: 60 minutes

Speaker: Doug Chasick

Available On-Demand

PURCHASE OPTIONS

Individual Purchase Options
On-Demand Available On-Demand. Watch the webinar recording multiple times for 30 days.	$189
Recording Download link will be emailed for single user access with handouts. Available in 3-5 business days, after Live Event. Never Expires.	$219
Transcript (PDF) PDF transcript of webinar with handouts will be emailed. Available in 7-10 business days, after Live Event. Never Expires.	$179

Group Purchase Options
Recording With License to Share Download link will be emailed with a license to share within the organization. Available in 3-5 business days, after Live Event. Never Expires.	$799	Select

ABOUT THE EVENT

Overview:

Although we usually think about fair housing compliance when talking about leasing, collections and evictions, fair housing compliance affects everything we do, every day, in every part of managing the customer experience. In recent years, HUD and the DOJ have focused more attention on harassment and resident-on-resident disputes. With tempers and attention spans getting shorter while the wait for parts and materials gets longer, it is imperative that we enforce all policies and rules consistently and in compliance with fair housing laws.

Areas Covered:

Effective onboarding of residents and employees
Know the lease
House rules and resident handbooks
Policy manuals
Doing the right thing or doing things right
Discretion and consistency: mutually exclusive?
Warnings and non-monetary defaults
How to document non-compliance
How to manage the most common lease violation issues including unauthorized animals, parking, additional occupants, noise, hoarding, subleasing and harassment.

Learning Objectives:

Examine the difference between equal treatment and treating everyone the same.
Identify the critical elements of onboarding residents
Assessing the enforceability of your policies and rules
Administering lease clauses, house rules and policies while complying with fair housing laws
How to produce effective documentation that can be used in the defense of allegations of discrimination.

Who Should Attend:

Community Manager/Director
Multi-site Manager (Area, Regional)
Leasing Professionals
Training and HR Professionals

Handouts & Reference Material:

A PDF copy of the presentation will be available for download along with a Reference Guide containing resources.

Speaker(s)

Doug Chasick

Doug Chasick, CPM®, CAPS, Adv. RAM, SLE, That Fair Housing Guy™, is the former President of the Fair Housing Institute, Inc. With more than 46 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments. Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A Senior Instructor member of the NAAEI Faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques”, and a co-author of the joint IREM & NAAEI “Fair Housing and Beyond” course. He is a licensed Real Estate Broker in Florida, a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the NAAEI Apartment Career & Education award.

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